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Careers at Eucalyptus

Global Workforce Management (WFM) Specialist

Careers at Eucalyptus · Manila, Manila, Philippines

Posted about 3 months ago

or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Careers at Eucalyptus's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Careers at Eucalyptus's roles list one
Ghost-job risk at Careers at Eucalyptus
high
106 stale, 3 reposted of 109 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.

About this role

As a Global Workforce Management (WFM) Specialist, you will ensure that patient-supporting teams are effectively scheduled and staffed to meet demand across Australia and the UK. Your responsibilities will include forecasting staffing needs, creating schedules, monitoring real-time service levels, and collaborating with various teams to optimize workforce strategies. You will also analyze data to improve operational efficiency and manage workforce costs.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.

What you need

  • At least 4 years of proven experience in workforce management within contact centres or multi-channel operational environments
  • Comfortable with forecasting models, analytics tools, and workforce planning methodologies
  • Strong understanding of scheduling, real-time staffing, channel mix, and SLA management in complex, distributed environments
  • Comfortable using new tools and technology to improve efficiency
  • Ability to effectively partner with market leads and cross-functional stakeholders
  • Proactive mindset to anticipate risks and propose solutions

What you get

  • Comprehensive health coverage (including dependents)
  • Vacation, sick, and parental leave
  • 13th-month pay
  • All statutory benefits (SSS, PHIC, Pag-IBIG)
  • Wellness budgets
  • Transport allowance

Worth weighing

  • On-site work required 3 days per week
  • Working hours generally align with AU and UK time zones, which may affect work-life balance

Summarised from Careers at Eucalyptus's posting. Read the full original.

Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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