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Careers at Eucalyptus

Director, Customer Service

Careers at Eucalyptus · Manila, Manila, Philippines

Posted 25 days ago

or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.

Is this posting real?

This role has been open
25 days
Careers at Eucalyptus's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Careers at Eucalyptus's roles list one
Ghost-job risk at Careers at Eucalyptus
high
70 stale, 3 reposted of 109 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.

About this role

The Director of Customer Service at Eucalyptus will lead and develop the support operations in the Philippines, focusing on optimizing daily operations for patient and medical support teams. This role involves building systems, implementing processes, and fostering a culture of excellence while collaborating with cross-functional teams to ensure operational alignment. The position requires a strategic mindset to establish a vision for the support function and drive quality improvement initiatives.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.

What you need

  • 7+ years of experience in operations, ideally within healthcare, health-tech, or a patient-facing environment
  • Proven experience building or scaling a support function
  • Strong background in knowledge management, training, or learning and development
  • Deep familiarity with CRM/ticketing systems (Zendesk, Salesforce, Freshdesk, etc.)
  • Experience mentoring leaders and instilling structured management practices
  • Strong communication and reporting skills, with experience presenting to senior leadership

Nice to have

  • 10+ years of experience preferred
  • Use SQL or similar tools for independent analysis and process optimization

What you get

  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance
  • Wellness budgets

Worth weighing

  • The function is still relatively new, which may involve ambiguity and the need for strong leadership to establish processes
  • The role requires onsite presence at least 2 days a week, which may not suit all candidates
  • The position involves leading teams across mid-shift and night-shift hours, which could impact work-life balance

Summarised from Careers at Eucalyptus's posting. Read the full original.

Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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