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Careers at Eucalyptus

Customer Support Specialist

Careers at Eucalyptus · Berlin, Berlin, Germany

Posted about 3 months ago

or apply directly on Careers at Eucalyptus's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Careers at Eucalyptus's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Careers at Eucalyptus's roles list one
Ghost-job risk at Careers at Eucalyptus
high
106 stale, 3 reposted of 109 open
Hiring momentum
154 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Careers at Eucalyptus's own greenhouse board since 2026-08-03. Full hiring picture for Careers at Eucalyptus.

About this role

As a Customer Support Specialist at Eucalyptus, you will engage with patients and healthcare professionals to manage consultation flows and resolve support interactions. Your role will involve onboarding new patients, addressing patient inquiries, and collaborating with care teams to ensure timely service delivery. You will also contribute to process documentation and community management while adapting to the evolving needs of the company.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careers at Eucalyptus as an employer.

What you need

  • At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role
  • Bilingual in German and English (German fluent, English minimum B2)
  • Strong written and verbal communication skills
  • Naturally empathetic, reliable, and caring
  • Strong problem-solving skills
  • Skilled with computers or experience with CX software

Nice to have

  • Experience with Google Suite and Zendesk
  • Previous experience at a startup

What you get

  • Salary range of €32,000 – €37,000 gross per year
  • Equity for everyone
  • Annual learning budgets and three days of professional development leave
  • Peer shadowing and global knowledge-sharing culture
  • 28 days of annual leave
  • Wellness allowance

Worth weighing

  • Role may involve working on Saturdays as part of a Tuesday–Saturday schedule
  • The German market is still in its early stages with growth plans, indicating potential instability
  • Fast-paced environment may not suit everyone

Summarised from Careers at Eucalyptus's posting. Read the full original.

Listed by Careers at Eucalyptus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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