PitchMeAI Jobs
Careem

Care & Service Operations Lead

Careem · Lahore, Pakistan

Posted 23 days ago

or apply directly on Careem's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Careem's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Careem's roles list one
Ghost-job risk at Careem
high
21 stale, 0 reposted of 25 open
Hiring momentum
42 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Careem's own greenhouse board since 2026-08-03. Full hiring picture for Careem.

About this role

The Care & Service Operations Lead at Careem will be responsible for enhancing operational precision and service quality within the customer and Captain support ecosystem. This role involves analyzing data to investigate service level agreement (SLA) breaches, managing vendor accountability, and creating standard operating procedures (SOPs) to optimize processes. The Lead will also collaborate with cross-functional teams to implement workflow automations and improve overall customer experience.

Our read on this posting3.2out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Careem as an employer.

What you need

  • Master's degree in Business Administration, Data Analytics, Operations Management, or a related field
  • 2-3 years in Care Operations, Quality Assurance, or Customer Experience in a high-volume, multi-vendor environment
  • Strong analytical skills with hands-on experience querying databases (SQL/Trino)
  • Proven track record in mapping customer and Captain journeys and identifying operational friction points
  • Exceptional written communication skills for drafting SOPs and process flows
  • Direct experience managing third-party vendor partners (BPOs) and ensuring QA/SLA compliance

What you get

  • Work 4 days a week in office & 1 day from home
  • Remote work from any country for 30 days a year
  • Unlimited vacation days per year
  • Access to healthcare benefits
  • Fitness reimbursements for health activities

Worth weighing

  • No salary listed
  • The role requires strong analytical skills and experience with SQL/Trino, which may be a barrier for some candidates
  • The position demands collaboration across multiple teams, which may require strong interpersonal skills
  • The job involves managing third-party vendors, which can introduce complexities in accountability and quality assurance

Summarised from Careem's posting. Read the full original.

Listed by Careem on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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