Senior Technical Support Engineer
Cambridge Mobile Telematics · Cambridge, MA
Posted 27 days ago · $111,800 to $128,500
or apply directly on Cambridge Mobile Telematics's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Cambridge Mobile Telematics's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 78% of Cambridge Mobile Telematics's roles list one
- Ghost-job risk at Cambridge Mobile Telematics
- high 13 stale, 1 reposted of 18 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cambridge Mobile Telematics's own greenhouse board since 2026-08-03. Full hiring picture for Cambridge Mobile Telematics.
About this role
As a Senior Technical Support Engineer at CMT, you will provide technical assistance to customers facing complex challenges, ensuring their satisfaction through effective problem resolution. Your role involves analyzing user requirements, maintaining knowledge bases, debugging issues, and providing advanced support for mobile technologies. You will also collaborate with various internal teams, present findings to stakeholders, and manage customer support tools.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cambridge Mobile Telematics as an employer.
What you need
- Bachelor’s degree or equivalent experience/certification in a related field
- 4+ years of relevant working experience in troubleshooting issues with external clients/customers
- Experience resolving complex technical issues effectively and timely
- Experience with external support ticket systems and adhering to SLAs
- Superior customer service orientation
- Ability to communicate technical concepts effectively
Nice to have
- CS degree preferred
- Experience leveraging automation and AI to improve support efficiency
What you get
- Fair and competitive salary based on skills and experience
- Annual performance bonus
- Equity in the form of Restricted Stock Units (RSUs)
- Medical, Dental, Vision and Life Insurance
- Matching 401k
- Short-term & long-term disability
Worth weighing
- Base salary range is $111,800 to $128,500 for Cambridge, MA
- The role involves significant customer interaction, which may require adaptability to different communication styles
- Experience with mobile technologies is essential, indicating a focus on current tech trends
Summarised from Cambridge Mobile Telematics's posting. Read the full original.
Listed by Cambridge Mobile Telematics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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