Customer Experience Manager (CEM) - Fed
Bugcrowd · Remote - US
Posted 19 days ago · $83,200 - $104,000
or apply directly on Bugcrowd's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Bugcrowd's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 36% of Bugcrowd's roles list one
- Ghost-job risk at Bugcrowd
- high 9 stale, 0 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bugcrowd's own greenhouse board since 2026-08-03. Full hiring picture for Bugcrowd.
About this role
The Customer Experience Manager (CEM) at Bugcrowd will lead retention efforts for a portfolio of customer accounts, focusing on ensuring customer satisfaction, platform adoption, and renewal execution. This role involves building relationships with key stakeholders, monitoring customer health, conducting business reviews, and collaborating with various teams to deliver a seamless customer experience in a cybersecurity SaaS environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bugcrowd as an employer.
What you need
- 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
- Strong understanding of customer lifecycle management, success planning, and renewals
- Excellent communication and interpersonal skills, with executive presence
- Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security)
- Highly organized with strong attention to detail and follow-through
- Experience supporting or managing Mid-Market and Enterprise-level accounts
Nice to have
- Experience with Salesforce, Gainsight, and/or other customer engagement tools
- Background in cybersecurity, developer tools, or cloud platforms
What you get
- Compensation range of $83,200 - $104,000
- Eligibility for a discretionary bonus program or commission plan
Worth weighing
- Remote work environment
- Access to highly confidential information requiring integrity and background checks
- No specific mention of additional benefits or perks beyond salary and bonus
Summarised from Bugcrowd's posting. Read the full original.
Listed by Bugcrowd on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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