or apply directly on Bugcrowd's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Bugcrowd's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 36% of Bugcrowd's roles list one
- Ghost-job risk at Bugcrowd
- high 9 stale, 0 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bugcrowd's own greenhouse board since 2026-08-03. Full hiring picture for Bugcrowd.
About this role
As a Customer Experience Manager at Bugcrowd, you will lead retention efforts for a portfolio of strategic enterprise customers, ensuring their satisfaction and platform adoption. You will develop strong relationships with key stakeholders, advocate for customer needs, and drive the execution of customer success plans. Your role will involve regular business reviews and oversight of account health to mitigate risks and enhance customer value.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bugcrowd as an employer.
What you need
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role within cybersecurity or SaaS
- Experience managing complex enterprise accounts with multiple stakeholders
- Strong understanding of cybersecurity and the unique challenges faced by large-scale enterprise organizations
- Proven ability to manage renewals, retention, and account growth
- Strong executive presence with the ability to communicate and build relationships across both technical and non-technical stakeholders
Nice to have
- Experience working directly with highly regulated industries, large corporate sectors, or complex organizational systems
- Proficiency in navigating complex procurement, contracting, and organizational processes
- Demonstrated ability to manage a large portfolio of accounts using strong project management and organizational skills
Worth weighing
- Remote work environment may require self-discipline and effective time management
- Role involves managing sensitive information, requiring a high level of integrity
- Background checks will be conducted for this position, which may include various verifications
Summarised from Bugcrowd's posting. Read the full original.
Listed by Bugcrowd on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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