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Braze

Senior Customer Success Manager

Braze · Tokyo

Posted 12 days ago

or apply directly on Braze's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Braze's roles stay open a median of 45 days
Reposted
No
Salary listed
No
4% of Braze's roles list one
Ghost-job risk at Braze
low
0 stale, 8 reposted of 287 open
Hiring momentum
397 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.

About this role

As a Senior Customer Success Manager at Braze, you will engage with innovative brands in Japan, helping them maximize the value of their investment in Braze's customer engagement platform. Your responsibilities include managing client renewals, driving feature adoption, and building strong relationships to ensure customer satisfaction and advocacy. You will also analyze product usage, provide strategic guidance, and coordinate with various teams to support customer needs.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.

What you need

  • Proven track record in customer success
  • Excellent written and verbal communication skills in Japanese and business proficient English
  • Experience managing complex accounts or projects with multiple stakeholders
  • Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming
  • 2-5 years relevant experience in Onboarding, Customer Success, Implementations or Project Management
  • Excellent time management skills

What you get

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

Worth weighing

  • No specific salary listed
  • Role involves potential international travel
  • Job description mentions that it cannot cover every duty, indicating flexibility in responsibilities

Summarised from Braze's posting. Read the full original.

Listed by Braze on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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