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Braze

Senior Customer Success Manager, Industry

Braze · San Francisco

Posted 23 days ago

or apply directly on Braze's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Braze's roles stay open a median of 45 days
Reposted
No
Salary listed
No
4% of Braze's roles list one
Ghost-job risk at Braze
low
0 stale, 8 reposted of 287 open
Hiring momentum
397 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.

About this role

As a Senior Customer Success Manager at Braze, you will serve as the main point of contact for high-profile clients, helping them maximize their investment in Braze's customer engagement platform. Your role involves driving client renewals, feature adoption, and customer advocacy while maintaining strong relationships and providing strategic guidance. You will also analyze product usage, mentor junior colleagues, and collaborate with various teams to ensure seamless support for clients.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.

What you need

  • 3-6 years relevant experience in a related area such as Onboarding, Customer Success, Implementations, or Project Management
  • Proven track record managing complex, high-value accounts or projects with sophisticated clients
  • Strong technical domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
  • Excellent written and verbal communication skills
  • Strong time management skills and project management experience or certifications (PMP, Agile, etc)
  • Ability to build strong relationships with colleagues and customers

What you get

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

Worth weighing

  • No specific mention of remote work policy beyond hybrid options
  • Travel may be required, including international travel
  • Job description indicates that not all duties are covered, implying potential for additional responsibilities
  • Role involves working with established, household-name clients, which may come with high expectations

Summarised from Braze's posting. Read the full original.

Listed by Braze on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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