or apply directly on Axon's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Axon's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 2% of Axon's roles list one
- Ghost-job risk at Axon
- low 0 stale, 11 reposted of 526 open
- Hiring momentum
- 811 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.
About this role
As a Sr Technical Support Engineer I at Axon, you will provide high-level technical support to law enforcement customers, ensuring they have a stellar experience with Axon's products and services. Your responsibilities include troubleshooting complex issues, collaborating with various teams, and developing knowledge base articles. You will also participate in an on-call rotation and may need to travel to customer sites for direct troubleshooting.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.
What you need
- Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications
- Minimum of 3 years of Technical Support experience
- Minimum of 3 years of SaaS experience
- Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio)
- Operational knowledge of computer/server hardware, operating systems, and storage devices
- Experience using Secure Shell (SSH)
Nice to have
- Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
What you get
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
Worth weighing
- The role involves working closely with law enforcement, which may require legal eligibility to work in a firearms environment.
- The job description may change or be supplemented at any time in accordance with business needs and conditions.
- Up to 10% travel may be required for direct troubleshooting at customer sites.
Summarised from Axon's posting. Read the full original.
Listed by Axon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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