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Axon

Sr Software Technical Account Manager

Axon · Atlanta, Georgia, United States

Posted 19 days ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Axon's roles stay open a median of 45 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
low
0 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

The Sr Software Technical Account Manager at Axon will support enterprise customers, primarily focusing on a healthcare client while also providing technical support across various deployments. This role involves hands-on configuration, training, and troubleshooting of Axon technology, ensuring customer adoption and operational excellence. The position requires significant travel for onsite support and engagement with multiple stakeholders to resolve issues and enhance customer experience.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • 4+ years of relevant experience in technical implementation, Professional Services, Technical Account Management, Customer Success Engineering, field deployment, solutions delivery, or enterprise technical support
  • Demonstrated experience implementing or supporting a hardware-plus-SaaS solution in a customer environment
  • Hands-on experience configuring, testing, troubleshooting, or supporting devices and cloud-based platforms
  • Experience delivering live training or enablement to frontline users, administrators, operational teams, or other customer audiences
  • Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing, firewall or egress dependencies, and how local infrastructure affects cloud-connected technology
  • Strong customer presence and the ability to remain calm, structured, and credible during escalations, visible deployment issues, or difficult conversations

Nice to have

  • Experience supporting healthcare, hospital security, clinical operations technology, or another regulated and privacy-sensitive environment
  • Experience with body-worn cameras, digital evidence management systems, Evidence.com, mobile device programs, video security, or other network-connected physical-security technology
  • Experience with device provisioning, MDM, ticketing systems, project tracking tools, network monitoring, or packet-analysis tools
  • Certifications such as Network+, Security+, CCNA, project management, change management, adult learning, or equivalent demonstrated expertise
  • Experience turning recurring customer issues or field lessons into playbooks, training improvements, or scalable process changes

What you get

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support

Worth weighing

  • Up to 50% travel requirement, including short-notice and overnight travel
  • Role involves a mix of proactive and reactive responsibilities, which may lead to unpredictable work hours
  • The healthcare account is a significant focus, but not the entirety of the role, which may require adaptability to varying customer needs

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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