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Axon

Software Technical Account Manager - Virginia

Axon · Richmond, Virginia, United States

Posted about 2 months ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
60 days
Axon's roles stay open a median of 60 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
high
344 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-02

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As a Mission Operator II at Axon, you will act as a technical advisor for public safety agencies, helping them optimize the use of Axon's technology. Your role involves troubleshooting complex issues, leading deployments, and analyzing customer performance metrics to drive operational improvements. You will build relationships with stakeholders and guide technology adoption while ensuring customer success throughout the entire lifecycle of the product.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
  • Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
  • Strong troubleshooting, analytical thinking, and root-cause analysis skills.
  • Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
  • Proven ability to independently manage complex customer relationships.
  • Strong executive communication and consulting skills.

What you get

  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support

Worth weighing

  • No specific technologies or tools mentioned beyond general categories like software and cloud technologies.
  • Role involves significant travel and on-site work, which may not suit all candidates.

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-10-02. PitchMeAI is not the employer.

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