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Axon

Senior Incident Response Manager, Public Safety

Axon · New York, New York, United States

Posted 23 days ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Axon's roles stay open a median of 45 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
low
0 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As a Senior Incident Response Manager at Axon, you will lead and coordinate responses to high-severity incidents affecting mission-critical SaaS environments. Your role involves serving as the Incident Commander, facilitating communication among technical teams and customer leadership, and driving operational accountability during incidents. You will also participate in post-incident reviews and help establish incident management processes.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles
  • Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments
  • Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations
  • Experience coordinating cross-functional technical teams during customer-impacting incidents
  • Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority
  • Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems

Nice to have

  • Experience supporting mission-critical environments such as Public Safety, PSAP/ECC operations, Emergency Communications, NG911 environments, Critical Infrastructure, Real-Time Communications platforms
  • Experience working with public safety technology vendors or operational environments
  • Familiarity with CAD systems, call handling systems, emergency communications workflows, or incident command structures
  • Experience supporting highly regulated or operationally sensitive customer environments
  • Exposure to NIMS, ICS, APCO, ENP, or emergency communications operational frameworks

What you get

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support

Worth weighing

  • No specific salary listed, but a range is provided ($120,060 — $160,080 USD)
  • Role involves high visibility and significant responsibility, which may lead to high pressure
  • On-call leadership rotation may require significant time commitment
  • Hybrid work model with required onsite presence from Tuesday to Friday

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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