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Axon

Senior Customer Technical Support Representative

Axon · Atlanta, Georgia, United States

Posted about 2 months ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
47 days
Axon's roles stay open a median of 71 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
high
433 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-13

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As a Senior Customer Technical Support Representative at Axon, you will provide top-notch technical support to customers through various communication channels, focusing on troubleshooting and resolving issues related to Axon's products and services. This role requires building expertise in Axon's offerings and assisting customers with empathy and problem-solving skills while meeting performance goals.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • Bachelor’s Degree preferred or equivalent work experience
  • 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Excellent verbal and written communication skills
  • Passion for helping people and solving problems
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Strong analytical/troubleshooting skills

Nice to have

  • Fluency in multiple languages

What you get

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support

Worth weighing

  • Onsite work required 4 days a week in Peachtree Corners, GA
  • No salary listed
  • Job description may change or be supplemented at any time
  • Some roles may require legal eligibility to work in a firearms environment

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-10-13. PitchMeAI is not the employer.

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