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Axon

IT Support Technician V

Axon · Boston, Massachusetts, United States

Posted about 2 months ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
70 days
Axon's roles stay open a median of 103 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
high
526 stale, 11 reposted of 526 open
Hiring momentum
219 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As an IT Support Technician V at Axon, you will be responsible for managing high-complexity support tickets and ensuring the overall health of the support queue. You will also oversee day-to-day IT operations at your site, assist with new-hire onboarding, and act as a mentor to junior team members. This role requires strong technical skills and the ability to manage executive IT relationships while ensuring a smooth operation in the absence of the IT manager.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • 5+ years of IT support or end-user computing experience
  • Strong technical and analytical troubleshooting skills across endpoints, networking, and infrastructure
  • Proficiency with ServiceNow, Okta, Slack/Zoom, Google Workspace, and endpoint management platforms (Tanium, JAMF, Intune/Autopilot)
  • Demonstrated ownership of high-complexity tickets and escalations
  • Hands-on AV skills and experience supporting executive/VIP users
  • An Own It mentality and a Join Forces approach to mentoring

What you get

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support

Worth weighing

  • Onsite work required 5 days a week
  • No specific degree required, but relevant hands-on experience is valued
  • The role may involve legal eligibility to work in a firearms environment

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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