Axon

IT Support Technician V

Axon · Boston, Massachusetts, United States

Posted 13 days ago

or apply directly on Axon's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Axon's roles stay open a median of 45 days
Reposted
No
Salary listed
No
2% of Axon's roles list one
Ghost-job risk at Axon
low
0 stale, 11 reposted of 526 open
Hiring momentum
811 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Axon's own greenhouse board since 2026-08-03. Full hiring picture for Axon.

About this role

As an IT Support Technician V at Axon, you will be responsible for managing high-complexity support tickets and ensuring the overall health of the support queue. You will also oversee day-to-day IT operations at your site, assist with new-hire onboarding, and act as a mentor to junior team members. This role requires strong technical skills and the ability to manage executive IT relationships while ensuring a smooth operation in the absence of the IT manager.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axon as an employer.

What you need

  • 5+ years of IT support or end-user computing experience
  • Strong technical and analytical troubleshooting skills across endpoints, networking, and infrastructure
  • Proficiency with ServiceNow, Okta, Slack/Zoom, Google Workspace, and endpoint management platforms (Tanium, JAMF, Intune/Autopilot)
  • Demonstrated ownership of high-complexity tickets and escalations
  • Hands-on AV skills and experience supporting executive/VIP users
  • An Own It mentality and a Join Forces approach to mentoring

What you get

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support

Worth weighing

  • Onsite work required 5 days a week
  • No specific degree required, but relevant hands-on experience is valued
  • The role may involve legal eligibility to work in a firearms environment

Summarised from Axon's posting. Read the full original.

Listed by Axon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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