CX Knowledge Base & Conversational AI Manager
Ashley Digital · Remote (USA)
Posted about 2 months ago · $90,000 - $110,000
or apply directly on Ashley Digital's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days Ashley Digital's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- Yes 63% of Ashley Digital's roles list one
- Ghost-job risk at Ashley Digital
- high 7 stale, 0 reposted of 16 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Ashley Digital's own greenhouse board since 2026-08-03. Full hiring picture for Ashley Digital.
About this role
In this role, you will manage and optimize AI-driven customer interactions for Ashley Digital, focusing on improving customer satisfaction and operational efficiency. You will design conversational experiences, analyze performance metrics, and collaborate with various teams to ensure AI solutions align with customer needs and business goals. Your success will be measured by improvements in customer sentiment, resolution quality, and conversion rates.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ashley Digital as an employer.
What you need
- 5+ years of experience in LLM prompting, Conversation Design, UX Writing, Linguistics, or related CX operations
- Deep understanding of conversation AI workflows and data integrations
- Strong writing and communication skills with exceptional attention to detail
- Experience analyzing customer conversations and identifying operational trends
- Strong problem-solving and cross-functional collaboration skills
- Experience with Intercom Fin or similar conversational AI platforms
What you get
- Remote-first workplace
- Competitive Salary
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- Take what you need Paid Time Off
Worth weighing
- No specific mention of career advancement opportunities
- The role requires a balance between automation and human interaction, which may vary in complexity
- The salary range is provided, but it is important to consider your experience level against it
Summarised from Ashley Digital's posting. Read the full original.
Listed by Ashley Digital on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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