Customer Success Workforce Planning Manager
Ashley Digital · Remote (USA)
Posted 13 days ago · $90,000- $110,000
or apply directly on Ashley Digital's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Ashley Digital's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- Yes 63% of Ashley Digital's roles list one
- Ghost-job risk at Ashley Digital
- high 6 stale, 0 reposted of 16 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ashley Digital's own greenhouse board since 2026-08-03. Full hiring picture for Ashley Digital.
About this role
As the Customer Success Workforce Planning Manager at Ashley Digital, you will be responsible for developing and executing long-term workforce strategies to meet customer demand and optimize operational efficiency. Your role will involve forecasting, capacity modeling, and labor analytics, working closely with various teams to align workforce planning with business priorities. Success will be measured by your ability to influence decisions, identify workforce risks, and create scalable staffing strategies that support growth.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ashley Digital as an employer.
What you need
- 5+ years of Customer Success Workforce Management experience
- Expertise in Capacity Planning, Strategic Workforce Planning, Workforce Forecasting, or Workforce Analytics
- Experience supporting multi-channel customer support operations
- Experience with SQL (preferably PostgreSQL)
- Advanced knowledge of workforce planning methodologies
- Experience developing workforce models
Nice to have
- Experience with Intercom and Fin AI
What you get
- Remote-first workplace
- Competitive Salary
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match
- Take what you need Paid Time Off
Worth weighing
- No specific mention of a formal training program or onboarding process for new hires
- The role requires significant experience in a fast-paced e-commerce environment, which may not suit all candidates
- Salary range provided but may vary based on various factors
- Remote work is subject to location restrictions based on company policies
Summarised from Ashley Digital's posting. Read the full original.
Listed by Ashley Digital on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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