or apply directly on AppDirect's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days AppDirect's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of AppDirect's roles list one
- Ghost-job risk at AppDirect
- high 32 stale, 7 reposted of 68 open
- Hiring momentum
- 114 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from AppDirect's own greenhouse board since 2026-08-03. Full hiring picture for AppDirect.
About this role
As the first dedicated Customer Success Manager for Devs.ai at AppDirect, you will manage the post-sale lifecycle for strategic accounts, focusing on onboarding, adoption, renewal, and expansion. Your role involves being the primary relationship holder for key customers, overseeing support experiences, and collaborating with internal teams to ensure customer satisfaction and retention. You'll also refine SLAs, triage support tickets, and act as a bridge between customers and the product team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AppDirect as an employer.
What you need
- 4-7 years in customer success, account management, or support leadership, ideally at a B2B SaaS company
- Experience managing strategic/enterprise accounts with high-touch engagement
- Comfortable working in Zendesk and familiar with support operations
- Strong instincts for identifying churn risk early and turning detractors into advocates
- Technical aptitude: comfortable with APIs, AI/ML concepts, and developer-facing products
- Excellent communicator who can work with executives and engineers alike
What you get
- Performance-based bonuses
- Full range of benefits
Worth weighing
- Role involves both strategic account management and hands-on support tasks
- No specific mention of remote work options
- The salary band is provided but may be subject to change
Summarised from AppDirect's posting. Read the full original.
Listed by AppDirect on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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