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Anthropic

Customer Success Manager, Top Accounts

Anthropic · Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC

Posted about a month ago

or apply directly on Anthropic's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Anthropic's roles stay open a median of 40 days
Reposted
No
Salary listed
No
0% of Anthropic's roles list one
Ghost-job risk at Anthropic
high
276 stale, 19 reposted of 603 open
Hiring momentum
795 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Anthropic's own greenhouse board since 2026-08-03. Full hiring picture for Anthropic.

About this role

As a Customer Success Manager at Anthropic, you will drive AI adoption for major tech accounts by building strategic relationships with key decision-makers. Your role involves understanding customer objectives, providing best practices for using Anthropic's AI products, and maximizing the ROI of their investment. You will also gather insights to inform product development and help customers scale their usage effectively.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anthropic as an employer.

What you need

  • 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting
  • Experience working with F10 companies at the exec level
  • Technical fluency with AI/ML concepts and the software development lifecycle (SDLC)
  • Proven track record of driving measurable outcomes in complex organizations
  • Cross-functional collaboration skills

Nice to have

  • Experience with Claude Code
  • Ability to automate workflows with AI tools

What you get

  • Competitive compensation
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Collaborative office space

Worth weighing

  • No specific mention of remote work flexibility beyond hybrid policy
  • Visa sponsorship is available but not guaranteed for all roles
  • High visibility and impact role may come with significant pressure

Summarised from Anthropic's posting. Read the full original.

Listed by Anthropic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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