or apply directly on ALX Africa's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days ALX Africa's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of ALX Africa's roles list one
- Ghost-job risk at ALX Africa
- high 6 stale, 1 reposted of 17 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ALX Africa's own greenhouse board since 2026-08-03. Full hiring picture for ALX Africa.
About this role
The Community Experience Lead will define and drive the long-term strategy for community engagement at ALX, ensuring it is integrated throughout the talent journey. This role involves managing a small team, fostering relationships with cross-functional stakeholders, and reporting on community performance. The lead will also set the direction for strategic initiatives and support the growth of the community team while ensuring high standards of accountability and performance.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ALX Africa as an employer.
What you need
- 5+ years of experience in community management, program or operations management, or a related field, with at least 2 years in a people-management or team-lead capacity, ideally in education, tech, or a membership-based organisation.
- Proven experience setting strategy and translating it into an executable roadmap across a small team.
- Track record of managing and developing direct reports, including goal-setting, feedback, and coaching.
- Strong stakeholder management skills, with experience influencing cross-functional partners and senior leadership without direct authority.
- Comfortable owning, reporting, and KPIs: defining metrics, tracking performance, and communicating impact to non-technical audiences.
- Hands-on understanding of online community platforms (e.g. Discourse, Circle, Slack, Discord, or similar) and member communications (newsletters, email tools such as Mailchimp or HubSpot).
Nice to have
- Passion for community growth, collaboration, and creating meaningful connections.
- Experience building or scaling a community-led growth, ambassador, or referral program.
- Experience with data visualization or engagement analytics tools (e.g. Tableau, Power BI, or similar).
- Background in budget management or making the business case for program investment.
- Knowledge of behavioural psychology or engagement strategies to improve retention and participation.
Worth weighing
- No salary listed.
- The role requires strong self-motivation and organization due to its fully remote nature.
- The position involves managing cross-functional relationships, which may require navigating complex dynamics without direct authority.
Summarised from ALX Africa's posting. Read the full original.
Listed by ALX Africa on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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