PitchMeAI Jobs
AlayaCare

Customer Success Manager

AlayaCare · Toronto, Canada

Posted 7 days ago

or apply directly on AlayaCare's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
AlayaCare's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of AlayaCare's roles list one
Ghost-job risk at AlayaCare
high
10 stale, 2 reposted of 23 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AlayaCare's own greenhouse board since 2026-08-03. Full hiring picture for AlayaCare.

About this role

As a Customer Success Manager at AlayaCare, you will be responsible for managing the strategic plan for large customers, ensuring they achieve ROI from the AlayaCare Cloud software. Your role involves building trusted relationships with customer executives, addressing escalated issues, and driving account growth while maintaining a healthy client portfolio. You will also deliver presentations, monitor customer health, and advocate for client needs throughout the implementation process.

Our read on this posting3.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlayaCare as an employer.

What you need

  • 5+ years in a customer-facing role dealing with mid market or larger accounts in a customer success or account manager role
  • 3+ years of SaaS experience or experience working with post-acute software solutions
  • Proven experience managing and nurturing executive relationships with customers
  • Excellent written, oral, and presentation communication skills
  • Ability to develop market-specific strategies and plans based on industry best practices
  • Collaborative team player with exceptional relationship and interpersonal skills

Nice to have

  • Working knowledge of AI and experience using AI tools in practice

What you get

  • Equity in a well-funded, scaling company
  • Comprehensive health benefits, telemedicine, and lifestyle spending accounts
  • Parental leave top-up and family support programs
  • Flexible vacation and wellness initiatives

Worth weighing

  • Hybrid work model requiring in-office presence twice per week
  • Role may require travel to visit customers and attend events
  • No specific mention of salary beyond the expected hiring range

Summarised from AlayaCare's posting. Read the full original.

Listed by AlayaCare on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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