PitchMeAI Jobs
AlayaCare

Director Customer Support

AlayaCare · Melbourne, Victoria, Australia

Posted 29 days ago

or apply directly on AlayaCare's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
AlayaCare's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of AlayaCare's roles list one
Ghost-job risk at AlayaCare
high
10 stale, 2 reposted of 23 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AlayaCare's own greenhouse board since 2026-08-03. Full hiring picture for AlayaCare.

About this role

The Director of Customer Support will lead the Support team across four functional streams, focusing on strategic leadership, team engagement, and customer escalations. This role involves setting the future Support strategy, implementing AI and automation, and managing junior managers. Daily responsibilities include coaching the team, driving performance metrics, and collaborating with various stakeholders to enhance customer experience.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlayaCare as an employer.

What you need

  • 7+ years’ experience leading customer-facing teams in a SaaS business
  • At least 2 years’ experience in a Director-level role
  • Proven track record of leading a Support organization across multiple functional streams
  • Experience stabilising teams, increasing engagement, and improving retention in a changing environment
  • Ability to set strategy and lead transformation initiatives involving AI, automation, and self-service
  • Comfortable owning complex customer escalations and influencing stakeholders

Nice to have

  • Knowledge of the aged or disability care sector
  • Previous experience with AlayaCare, Procura or a similar care technology product
  • Experience leading teams across multiple regions or time zones

What you get

  • Hybrid working: 2 days in office, 3 days WFH
  • Competitive salary package + company stock (RSUs)
  • 5 Wellness days per year
  • $1,000/year flexible benefits package
  • 22 weeks company-paid parental leave
  • 2 days company-paid volunteer leave

Worth weighing

  • No specific salary listed
  • Role involves significant responsibility in a fast-paced environment
  • Focus on transformation and technology adoption may require adaptability

Summarised from AlayaCare's posting. Read the full original.

Listed by AlayaCare on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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