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AirTrunk

Associate Director, Customer Success

AirTrunk · Roppongi, Tokyo

Posted about 3 months ago

or apply directly on AirTrunk's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
AirTrunk's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of AirTrunk's roles list one
Ghost-job risk at AirTrunk
high
78 stale, 0 reposted of 81 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from AirTrunk's own greenhouse board since 2026-08-03. Full hiring picture for AirTrunk.

About this role

As an Associate Director of Customer Success at AirTrunk in Tokyo, you will lead customer engagement with a major global cloud service provider, overseeing commercial, legal, and technical aspects of infrastructure solutions. Your role involves managing complex, multi-billion dollar deals from proposal to execution, ensuring a seamless customer experience through collaboration with various internal teams, and building strong relationships with key customers to understand their needs and drive growth.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AirTrunk as an employer.

What you need

  • More than 10 years of working experience across customer success, account management, or related roles
  • Minimum of 3 years in a leadership position
  • Fluency in Japanese and English
  • Exceptional communication and interpersonal skills in both Japanese and English
  • Ability to lead complex customer engagement and high performing teams in the cloud computing or infrastructure industry
  • Proven track record of driving customer satisfaction, retention, and growth in a B2B environment

Worth weighing

  • No specific salary or benefits listed
  • Role involves significant leadership and cross-functional collaboration
  • Requires fluency in both Japanese and English, which may limit candidate pool
  • Focus on customer engagement and satisfaction in a fast-paced environment may lead to high pressure

Summarised from AirTrunk's posting. Read the full original.

Listed by AirTrunk on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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