Director, Customer Operations Vendor Strategy & Execution
Affirm · Remote US
Posted 26 days ago · $255,000 - $335,000
or apply directly on Affirm's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Affirm's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 69% of Affirm's roles list one
- Ghost-job risk at Affirm
- low 0 stale, 5 reposted of 205 open
- Hiring momentum
- 283 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Affirm's own greenhouse board since 2026-08-03. Full hiring picture for Affirm.
About this role
As the Director of Customer Operations Vendor Strategy & Execution at Affirm, you will lead the global BPO and vendor operations program, focusing on enhancing customer experience and operational excellence across a diverse vendor network. Your role involves defining long-term strategies, managing vendor performance, and driving innovation through AI and automation. You will also lead a team of Vendor Managers, collaborate with cross-functional stakeholders, and shape the future of Affirm's operations and customer-centric culture.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Affirm as an employer.
What you need
- 15+ years in customer operations including global vendor BPO program management
- 10+ years leading managers and complex global operational organizations
- Proven success managing large-scale outsourced operations and global vendor networks
- Experience deploying AI or automation to improve customer operations
- Strong analytical background using data to drive strategic decisions
- Track record leading large cross-functional initiatives with measurable business impact
Nice to have
- Industry background in fintech, technology, or financial services
- Knowledge of compliance-heavy functions such as Fraud, Payments, or Financial Operations
- Experience building operating models and governance frameworks
- Experience designing vendor network strategies
- Leading in fast-paced rapid growth environments
What you get
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for various lifestyle needs
- Competitive vacation and holiday schedules
- Employee stock purchase plan enabling you to buy shares at a discount
Worth weighing
- Remote-first company with occasional office requirements for some roles
- No specific mention of salary beyond the pay range
- Role involves significant responsibility and ownership, which may require a high level of commitment
Summarised from Affirm's posting. Read the full original.
Listed by Affirm on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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