Technical Support Advisor
Ada · Remote - United Kingdom
Posted about 2 months ago · Previously reposted
or apply directly on Ada's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days Ada's roles stay open a median of 52 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Ada's roles list one
- Ghost-job risk at Ada
- high 8 stale, 1 reposted of 10 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Ada's own greenhouse board since 2026-08-03. Full hiring picture for Ada.
About this role
As a Technical Support Advisor at Ada, you will be responsible for diagnosing and resolving complex technical issues for clients while adhering to service level agreements. Your role involves using tools like Postman and CURL, managing service requests, and providing exceptional customer service. You will also support non-engineering teams and maintain product documentation, becoming an expert on Ada's offerings.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ada as an employer.
What you need
- Proven track record of resolving complex issues
- Experience using Postman or CURL
- Experience supporting web applications in technology stack (Jira, Zendesk, Salesforce)
- Working knowledge of Application Programming Interfaces (APIs)
- Excellent backlog management skills
- Analytical and methodical approach to problem-solving
What you get
- Unlimited Vacation
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly
Worth weighing
- Role involves troubleshooting issues that may depend on external products or infrastructure
- No specific salary or compensation details provided
- Position is remote but may require in-person work at a local hub
- Benefits and perks apply only to full-time, permanent employees
Summarised from Ada's posting. Read the full original.
Listed by Ada on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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