or apply directly on Ada's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Ada's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Ada's roles list one
- Ghost-job risk at Ada
- high 6 stale, 1 reposted of 10 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ada's own greenhouse board since 2026-08-03. Full hiring picture for Ada.
About this role
As a Customer Solutions Consultant at Ada, you will focus on supporting and ensuring the success of SMB and MME customers after they implement Ada's platform. Your role involves resolving customer inquiries, leveraging AI tools to provide insights, and designing engagement strategies to drive customer retention and satisfaction. You will collaborate with various internal teams to enhance customer experiences and product offerings while managing a scaled book of business.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ada as an employer.
What you need
- 2+ years of Customer Success, strategy, management, implementation, or technology consulting experience
- Working knowledge of APIs and SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot)
- Excellent communication and presentation skills
- Strong interpersonal skills for engaging with both technical and non-technical stakeholders
- Resourceful and tenacious, able to thrive in ambiguity
- Reliable and resilient team player with a start-up mentality
Nice to have
- Experience building relationships with senior stakeholders
- Technically and analytically curious, demonstrating a love for discovery and improvement
What you get
- Unlimited Vacation
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly
Worth weighing
- Remote position with potential for in-person collaboration
- Fast-paced and constantly changing environment may require adaptability
Summarised from Ada's posting. Read the full original.
Listed by Ada on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Ada
- Customer Solutions Consultant, Ada AccelerateRemote - Canada