or apply directly on Accela's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Accela's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- Yes 100% of Accela's roles list one
- Ghost-job risk at Accela
- moderate 4 stale, 0 reposted of 12 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Accela's own greenhouse board since 2026-08-03. Full hiring picture for Accela.
About this role
As a Senior Customer Success Manager at Accela, you will manage a portfolio of up to 50 mid-market government agency accounts, focusing on customer health and retention. Your role involves building a segmentation model for account engagement, driving gross dollar retention, and utilizing AI tools to enhance customer interactions. You will also collaborate with various teams to ensure a consistent customer experience and lead business reviews with key stakeholders.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Accela as an employer.
What you need
- 4+ years in SaaS Customer Success, Account Management, or a related field
- Experience managing 25 or more accounts at once against a touch-based segmentation model
- 2+ years using Gainsight for health scoring, playbooks, and reporting
- Demonstrated ownership of retention outcomes, including renewal forecasting, risk identification, and save plans
- Strong data skills, including building dashboards and reporting that tell a clear story about portfolio health
- Excellent communication and presentation skills, including leading business reviews with CIOs and department leaders
Nice to have
- Gov Tech or public sector Customer Success experience
- Knowledge of the Accela Civic Platform
- Gainsight CSM Certification
- Experience building or refining customer segmentation and coverage models
- Experience partnering with enterprise or strategic CSMs on shared regional accounts
What you get
- Annual base salary range of $90,000 - $110,000
- Eligibility for an annual bonus target
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
Worth weighing
- Travel requirement of approximately 20% may not suit all candidates
- Role is an individual contributor position with no direct reports, which may limit leadership experience
- Focus on government agencies may require specific knowledge or adaptability to public sector nuances
Summarised from Accela's posting. Read the full original.
Listed by Accela on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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