or apply directly on 66degrees's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days 66degrees's roles stay open a median of 65 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of 66degrees's roles list one
- Ghost-job risk at 66degrees
- high 35 stale, 7 reposted of 35 open
- Hiring momentum
- 64 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from 66degrees's own greenhouse board since 2026-08-03. Full hiring picture for 66degrees.
About this role
The IT Service Desk L1 role at 66degrees involves providing first-level technical support for IT-related incidents and service requests. Responsibilities include troubleshooting hardware and software issues, managing IT assets, logging support tickets, and escalating complex problems to higher-level support teams. The position emphasizes delivering excellent customer service and participating in continuous improvement initiatives to enhance service desk operations.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of 66degrees as an employer.
What you need
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience)
- Good understanding of Windows and macOS operating systems
- Working knowledge of Google Workspace, Google Administration, and common business applications
- Basic understanding of networking concepts such as TCP/IP, DNS, and VPN
- Strong troubleshooting and analytical skills with the ability to diagnose technical issues efficiently
- Excellent verbal and written communication skills with a customer-first approach
Nice to have
- ITIL Foundation certification or equivalent IT Service Management certification
- Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management
- Familiarity with remote desktop support tools and remote troubleshooting techniques
Worth weighing
- No salary listed
- No mention of remote work options
- The role requires participation in on-call support rotations
- Visa sponsorship is not available
Summarised from 66degrees's posting. Read the full original.
Listed by 66degrees on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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