Sales Manager - Central Park
Warby Parker · Austin, TX
- On site
- Full-time
- $60,000 / year
- Austin, TX
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Subject: Interested in the Sales Manager - Central Park role at Warby Parker
Hi Avery — I came across the Sales Manager - Central Park opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Warby Parker stood out because…
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Job highlights
- Lead a retail team in a customer-centric environment.
- Manage store operations, including inventory and POS.
- Develop processes to enhance customer shopping experiences.
- Motivate and train a team of 8-10 retail advisors.
- Uphold company values and drive retail success.
About the role
Sales Manager
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects. You'll directly impact the success of our company while seeing our strategic operations in action and learning from our business and Retail leaders.
What you'll do:
- Communicate Warby Parker's values and brand philosophy to customers
- Own troubleshooting for our point-of-sale system
- Oversee the store's inventory management procedures
- Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
- Manage and implement daily zoning schedules
- Open and close the store
- Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
- Direct a team of 8-10 team members, consistently demonstrating great service
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
- Assist with new hire on-boarding and ongoing training
- Treat all customers with respect and cultivate an inclusive, service-minded work culture
Who you are:
- 1+ year in a management position within Retail
- Exceptional interpersonal skills
- Managerial experience in sales or operations at a complex, customer-focused retailer
- A self-starter with an entrepreneurial spirit
- Eager to learn new skills
- An upbeat and empathetic team player
- Driven to be a top performer and help teammates reach targets
- Able to bring positive, fun energy to the workplace
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Compensation and Benefits:
Warby Parker offers a comprehensive compensation package including competitive base salary/hourly rate and variable compensation for eligible employees. Non-exempt employees are eligible for overtime pay. Benefits for full-time employees include health, vision, and dental insurance, life and AD&D insurance, paid sick leave, paid holidays, vacation days, retirement savings plan (401(k)), parental leave, short-term disability, Employee Stock Purchase Plan, Employee Assistance Program (EAP), bereavement support, optical education reimbursement, and free eyewear. Part-time employees receive EAP, Employee Stock Purchase Plan, free eyewear, and paid sick leave.
About Us:
Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We aim to demonstrate that a business can scale while doing good in the world. We offer designer-quality glasses and contacts, eye exams, and vision tests, accessible online, in stores, or in-home. Through our Buy a Pair, Give a Pair program, for every pair of glasses sold, a pair is distributed to someone in need.
Key skills/competency
- Retail Management
- Sales Leadership
- Customer Service
- Team Leadership
- Inventory Management
- Operations Management
- Performance Reviews
- Onboarding and Training
- Process Improvement
- Brand Philosophy Communication
Skills & topics
- Sales Manager
- Retail Management
- Customer Experience
- Team Leadership
- Inventory Control
- Sales Operations
- Performance Management
- Onboarding
- Training
- Brand Ambassador
How to get hired
- Tailor your resume: Highlight retail management, sales leadership, and customer service experience with specific achievements.
- Showcase interpersonal skills: Emphasize your ability to lead, train, and motivate teams, as well as your customer engagement strategies.
- Demonstrate operational expertise: Detail your experience with inventory management, POS systems, and process improvement initiatives.
- Express entrepreneurial spirit: Convey your proactive approach to problem-solving and eagerness to learn new skills in your application and interviews.
- Research Warby Parker's mission: Understand their commitment to vision, purpose, style, and social impact.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary role of a Sales Manager at Warby Parker?
- As a Sales Manager at Warby Parker, you will lead a team of Retail Advisors, enhance customer shopping experiences, manage store operations, and contribute to process improvements, all while embodying the company's values.
- What experience is required to be considered for the Sales Manager position at Warby Parker?
- Warby Parker requires at least 1 year of retail management experience, coupled with strong interpersonal and managerial skills in sales or operations from a customer-focused retail setting.
- How does Warby Parker approach compensation for the Sales Manager role?
- Compensation includes a competitive base salary or hourly rate, plus variable compensation for eligible employees. Non-exempt employees may also be eligible for overtime pay.
- What kind of benefits does Warby Parker offer to Sales Managers?
- Full-time Sales Managers receive health, vision, and dental insurance, life insurance, paid time off, a 401(k) plan, parental leave, and other benefits like the Employee Stock Purchase Plan and free eyewear. Part-time benefits include EAP, ESPP, free eyewear, and paid sick leave.
- How does Warby Parker ensure a positive and inclusive work culture for its Sales Managers and teams?
- Warby Parker cultivates an inclusive, service-minded work culture by emphasizing respect for all customers and team members, and encouraging positive, fun energy in the workplace.
- What are the key responsibilities for a Sales Manager in managing the team at Warby Parker?
- Key responsibilities include directing a team of 8-10 members, demonstrating excellent service, assisting with performance reviews, and supporting new hire onboarding and ongoing training.
- How does Warby Parker involve Sales Managers in improving customer experience?
- Sales Managers are involved in customer engagement, troubleshooting the POS system, overseeing inventory, and developing new processes to optimize the customer shopping experience.
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