Sales Manager - Brookfield Place

Sales Manager - Warby Parker

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8-10 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who you are:

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again-and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Compensation & Benefits:

Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Full-time benefits include: Health, vision, and dental insurance, Life and AD&D Insurance, Paid sick leave, Paid Holidays, Vacation days, Retirement savings plan (401(k)), Parental leave, Short-term disability, Employee Stock Purchase Plan, Employee Assistance Program (EAP), Bereavement Support, Optical Education Reimbursement, Free eyewear, and more.

Part-time benefits include: Employee Assistance Program (EAP), Employee Stock Purchase Plan, Free eyewear, Paid sick leave, and more.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Key skills/competency:

• Sales Management
• Retail Operations
• Customer Service
• Team Leadership
• Inventory Management
• Performance Reviews
• On-boarding
• Training
• Process Improvement
• Point-of-Sale Systems