Order Taker
Votorantim Cimentos North America (VCNA) · Farmington Hills, MI
- On site
- Full-time
- $47,840 / year
- Farmington Hills, MI
Job highlights
- Take concrete orders accurately and diplomatically.
- Enter customer order information into Command System.
- Sell company value-added products.
- Coordinate job site directions and delivery schedules.
- Collaborate with customer service, sales, and operations.
About the role
About Votorantim Cimentos North America (VCNA)
We are Superior Materials, part of Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.
With solutions that include cement, ready-mix concrete, and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future. Every day, we have the chance to accomplish something new and you're invited to be part of it.
Summary Description
An Order Taker has the ability to apply company policies and procedures in order to correctly and diplomatically guide customer to correctly place an order of concrete.
Responsibilities
- Takes order from customer and enters correct information into Command System.
- Sells the company and sells the value added products.
- Keeps schedule graph current.
- Obtains proper directions to job and any special circumstances.
- Responsible for on-time delivery and avoids over-booking.
- Interacts closely with customer service/sales/operations teams.
Skills Required
- Advanced computer skills with the ability multi-task (ie. Take a phone order while entering information into the system)
- Excellent typing skills
- Ability to read and write
- Customer service experience helpful
- Ability to read a map and coordinate directions to job sites
- Good listening skills
- Good phone skills
Qualifications
- Knowledge of materials of concrete helpful
- Ability to handle multiple tasks in a fast paced environment
- Knowledge of local geography in southeast Michigan
- Knowledge of Command/Track-It
- Ability to work extended weekday hours and weekends
EDUCATION
- Required: High school diploma or equivalency
PHYSICAL Requirements
- Lifting up to 5 pounds
- Sitting for an extended period of time
OUR PEOPLE
We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!
Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, or economic status - a workplace where you can express your individuality and be your best self!
Key skills/competency
- Order Taking
- Customer Service
- Data Entry
- Computer Skills
- Sales
- Communication
- Time Management
- Problem Solving
- Multitasking
- Concrete Industry
Skills & topics
- Order Taker
- Customer Service
- Data Entry
- Command System
- Concrete Sales
- Logistics
- Southeast Michigan
- Administrative
- Full-time
- VCNA
How to get hired
- Tailor your resume: Highlight customer service, order entry, and any concrete industry experience.
- Showcase computer skills: Emphasize multitasking and data entry proficiency for the Command System.
- Demonstrate geographical knowledge: Mention familiarity with southeast Michigan if applicable.
- Prepare for interviews: Be ready to discuss your customer service approach and problem-solving skills.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an Order Taker at Votorantim Cimentos North America?
- As an Order Taker at VCNA, you will be responsible for taking customer orders for concrete, accurately entering information into the Command System, selling value-added products, coordinating job site directions and delivery schedules, and collaborating with internal teams like customer service, sales, and operations.
- What qualifications are needed for the Order Taker position at VCNA?
- To be successful as an Order Taker at VCNA, you should have advanced computer skills, excellent typing abilities, strong communication skills, and customer service experience is helpful. Knowledge of concrete materials, local geography in southeast Michigan, and the Command/Track-It system are beneficial. A high school diploma or equivalency is required.
- What is the salary for an Order Taker at Votorantim Cimentos North America?
- The Order Taker position at Votorantim Cimentos North America offers a competitive hourly wage of $23/hr.
- What kind of work environment can I expect as an Order Taker at VCNA?
- VCNA offers a dynamic and diverse culture with a strong emphasis on partnerships and growth opportunities. They prioritize safety, health, and wellness, providing a safe workplace and high-quality products. The company fosters an inclusive environment that values open, honest, and authentic communication.
- How can I best prepare for an Order Taker interview at Votorantim Cimentos North America?
- To prepare for an Order Taker interview at VCNA, focus on highlighting your customer service skills, ability to multitask in a fast-paced environment, and any experience with order entry systems or geographical knowledge. Be ready to discuss how you handle multiple tasks and communicate effectively with customers and internal teams.
Similar roles
Open positions we recommend based on this role.