Seasonal Premier Suite Servicing Associate
USTA National Campus · Queens, NY
- On site
- Temporary
- $52,000 / year
- Queens, NY
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Subject: Interested in the Seasonal Premier Suite Servicing Associate role at USTA National Campus
Hi Sam — I came across the Seasonal Premier Suite Servicing Associate opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and USTA National Campus stood out because…
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Job highlights
- Support US Open Hospitality suite operations and client experience.
- Develop client and vendor relationships for luxury suites.
- Coordinate suite logistics, merchandise, and parking assets.
- Manage client representatives during the tournament period.
- Requires strong work ethic and client-facing demeanor.
About the role
About the USTA
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
The Seasonal Suite Servicing Associate supports all functions of the US Open Hospitality suite service and operations team to ensure efficiency and effectiveness and to aid in the operational logistics needed to deliver a world-class client experience at the US Open. This role focuses on the operational support of US Open Hospitality luxury suite clients.
- Serve as the tournament operations point for the US Open Luxury Suite and Service team.
- Develop positive US Open Premier suite client and vendor relationships.
- Assist in on-site US Open suite operations and preparation, including liaising with the NTC Facility Operational team to ensure suites are painted, dressed, and ready for Open for Business.
- Assist in the coordination, planning, and service of US Open luxury suite clients. Tasks may include, but are not limited to: Assist with Suite Planning Guides distribution and follow up (to include transportation, premium upgrades, menu distribution, etc.).
- Coordinate the logistics of pre-tournament luxury suite merchandise orders and assist in the successful delivery and tracking of merchandise orders in tournament.
- Assist in the aggregation, shipping, tracking, and delivery of all Hospitality luxury suite parking assets.
- Assist with coordinating and tracking outbound shipments on behalf of all suite clients.
- During the US Open period, assist with the management of Hospitality Client Representatives.
- Assist in the coordination of Fan Week client communications and servicing.
- Other projects and duties as assigned by the Coordinator, Director, Hospitality Team, and Elevate Sales Team.
Who You Are
- Bachelor’s degree from an accredited college or university preferred.
- Experience in operating at sports team(s) or other live events required.
- Customer-facing experience preferred.
- Familiarity with CRM systems preferred (e.g., Salesforce).
- Familiarity with Ticketing systems preferred (e.g., Archtics).
- Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred.
- Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor.
- Excellent organizational and time-management skills.
- Exceptional written and verbal communication skills.
- Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open).
- Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion.
Key skills/competency
- Client Relations
- Event Operations
- Hospitality Management
- Customer Service
- Logistics Coordination
- Relationship Management
- Time Management
- Problem Solving
- Communication Skills
- Event Support
Skills & topics
- Suite Servicing
- Hospitality Operations
- Event Support
- Client Relations
- Sports Management
- US Open
- Tennis Events
- Customer Service
- Logistics Coordinator
- Seasonal Role
How to get hired
- Tailor your resume: Highlight experience in live events, client service, and operational support, using keywords from the Seasonal Suite Servicing Associate job description.
- Craft a compelling cover letter: Express your passion for tennis and the US Open, detailing how your skills align with the USTA's mission and the role's requirements.
- Prepare for behavioral questions: Be ready to discuss situations where you managed high-pressure environments, solved client issues, and worked collaboratively with teams.
- Showcase your tech skills: Emphasize your proficiency with G-suite, CRM systems (like Salesforce), and ticketing platforms if applicable during your interview.
- Demonstrate your enthusiasm: Convey your strong work ethic, positive attitude, and professional client-facing demeanor throughout the application and interview process.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Seasonal Suite Servicing Associate at the USTA?
- The primary responsibility of a Seasonal Suite Servicing Associate is to support the US Open Hospitality suite service and operations team, ensuring efficiency and aiding in the logistics required to deliver a world-class client experience in the luxury suites.
- What kind of experience is preferred for this role at the USTA?
- Experience in operating at sports teams or other live events is required. Customer-facing experience, familiarity with CRM systems like Salesforce, ticketing systems like Archtics, and proficiency with G-suite, Excel, PowerPoint, Adobe suite, and Canva are preferred.
- What is the compensation for a Seasonal Suite Servicing Associate?
- This is a non-exempt position with an hourly rate of $25-$30. The exact compensation may vary based on individual skills and experience.
- Does the USTA require a specific degree for the Seasonal Suite Servicing Associate position?
- A Bachelor’s degree from an accredited college or university is preferred but not strictly required. Relevant experience in sports or live events is a key requirement.
- What are the essential soft skills for a Seasonal Suite Servicing Associate at the US Open?
- Essential soft skills include a strong work ethic, a positive attitude, a professional client-facing demeanor, excellent organizational and time-management skills, exceptional communication abilities, and the capacity to remain calm and focused in a fast-paced, high-pressure environment.
- How does the USTA support diversity and inclusion in hiring for roles like the Seasonal Suite Servicing Associate?
- The USTA strongly encourages applications from all unique backgrounds and experiences. They are dedicated to providing equal employment opportunities for all individuals, regardless of protected characteristics.
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