Community Solutions Customer Service Representative I
Spectrum Community Solutions · Buffalo, NY
- On site
- Full-time
- $49,920 / year
- Buffalo, NY
Job highlights
- Resolve customer product and service inquiries via phone.
- Manage accounts, billing, and sales orders.
- Troubleshoot technical issues with diagnostic tools.
- Recommend product upgrades and solutions.
- Achieve sales activity goals consistently.
About the role
Customer Service Representative I
Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.
How You’ll Make An Impact
- Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
- Manage account activation, maintenance and billing concerns through thoughtful phone support
- Recommend upgrades and solutions based on customer needs to enhance product value
- Process orders and navigate account management systems for new sales and account updates
- Facilitate escalations and determine if field visits are needed for complex issues
- Contribute ideas to improve the customer experience and build long-term relationships
- Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings
Working Conditions
Office environment with various schedules including holidays
What You’ll Bring to Spectrum
Education
- High school diploma or equivalent
Experience
- Customer service and sales or retention experience
- Preferred: 1+ years working in cable operations or telecommunications call center
Skills
- Ability to read, write, speak and understand English
- Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
- Proficiency in billing systems
- Strong verbal and written communication skills
- Complex problem-solving abilities
- Quick thinking, goal orientation, ambition, and determination
- Strong follow-up, accuracy, multitasking, and attention to detail
- Positive phone demeanor and excellent customer service
- Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation
Compensation and Benefits
The base pay for this position generally is between $20.00 and $24.00 per hour. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
About Spectrum
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Key Skills/Competency
- Customer Service
- Problem Solving
- Account Management
- Sales
- Troubleshooting
- Communication Skills
- Billing Systems
- Product Knowledge
- Customer Relationship Management
- Call Center Operations
Skills & topics
- Customer Service Representative
- Customer Service
- Sales
- Troubleshooting
- Account Management
- Billing
- Telecommunications
- Call Center
- Spectrum
- Charter Communications
How to get hired
- Tailor your resume: Highlight customer service, sales, and troubleshooting experience relevant to Spectrum's needs.
- Showcase communication skills: Emphasize your ability to clearly explain technical issues and solutions.
- Demonstrate problem-solving: Provide examples of how you've resolved complex customer issues.
- Research Spectrum's products: Familiarize yourself with their Video, Internet, and Voice offerings.
- Prepare for behavioral questions: Be ready to discuss your customer service philosophy and sales approach.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Spectrum Community Solutions Customer Service Representative I?
- Spectrum Community Solutions Customer Service Representative I roles typically involve office environments with various schedules, including holidays. Specific hours will be discussed during the interview process.
- What is the base pay range for a Customer Service Representative I at Spectrum?
- The base pay for this position generally ranges between $20.00 and $24.00 per hour, with actual compensation depending on skills, experience, and location. Some positions may also be eligible for bonuses.
- What technical skills are most important for this Customer Service Representative role at Spectrum?
- Key technical skills include proficiency in billing systems, knowledge of Spectrum's Video, Internet, and Voice products, and the ability to troubleshoot technical issues using diagnostic tools. Familiarity with Microsoft Office Suite and intranet navigation is also crucial.
- Does Spectrum offer career growth opportunities for Customer Service Representatives?
- Yes, Spectrum emphasizes building careers and provides opportunities for employment and advancement. They are committed to growing a workforce that reflects the communities they serve.
- What is Spectrum's policy on employee immigration sponsorship?
- This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- How does Spectrum handle criminal history in the hiring process?
- Spectrum considers a qualified applicant's criminal history in a manner consistent with applicable laws, including local ordinances.
- What educational background is required for the Customer Service Representative I position?
- A high school diploma or equivalent is the minimum educational requirement for this role.
- What kind of customer service experience is preferred for this role?
- While customer service and sales or retention experience is required, 1+ years working in a cable operations or telecommunications call center is preferred.