Technical Support Engineer - EMEA
Sigma · London, England, United Kingdom
- On site
- Full-time
- $100,000 / year
- London, England, United Kingdom
Job highlights
- Solve technical, business, data challenges using Sigma.
- Assist customers with complex technical issue diagnosis.
- Collaborate with Product, Engineering, and GTM teams.
- Develop best practices and diagnostic tools.
- Contribute to product and support improvements.
About the role
About The Role
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.What You Will Be Doing
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.Qualifications We Are Looking For
- Industry experience supporting enterprise products for data analytics.
- Computer Science fundamentals.
- Strong domain expertise in databases and business intelligence.
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. SQL query performance troubleshooting and plan generation understanding.
- Proficient in data modeling concepts.
- Ability to properly chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution.
- Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
About Us
Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Using Sigma, business and technical teams can build intelligent, production-ready AI apps that accelerate and automate operational workflows. Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences.Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.Come join us!Key skills/competency
- Technical Support
- Customer Service
- Data Analytics
- Databases
- Business Intelligence
- SQL
- Data Modeling
- Cloud Services
- Problem Solving
- Cross-functional Collaboration
Skills & topics
- Technical Support Engineer
- Customer Support
- Data Analytics
- Databases
- Business Intelligence
- SQL
- Data Modeling
- Cloud Services
- Problem Solving
- Troubleshooting
- Snowflake
- Redshift
- BigQuery
- GCP
- AWS
- Startup
- EMEA
How to get hired
- Tailor your resume: Highlight data analytics, SQL, and customer support experience.
- Showcase technical skills: Emphasize proficiency in databases, BI tools, and troubleshooting.
- Demonstrate problem-solving: Provide examples of resolving complex customer issues.
- Research Sigma's values: Align your application with their focus on innovation and collaboration.
- Prepare for technical interviews: Be ready to discuss SQL, data modeling, and cloud services.
Technical preparation
Master SQL: practice complex queries and performance tuning.,Understand data modeling and visualization principles.,Familiarize with cloud data warehouses (Snowflake, etc.).,Prepare to troubleshoot cloud service production issues.
Behavioral questions
Describe a complex technical issue you resolved.,How do you build trust with customers?,How do you collaborate with different teams?,How do you contribute to scalable process improvement?
Frequently asked questions
- What are the core technical skills required for a Technical Support Engineer at Sigma?
- For the Technical Support Engineer role at Sigma, you'll need strong Computer Science fundamentals, deep domain expertise in databases and business intelligence, and exceptional SQL proficiency. This includes a firm grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries, as well as experience in SQL query performance troubleshooting and plan generation. Proficiency in data modeling concepts is also crucial.
- What kind of customer interaction can I expect as a Technical Support Engineer at Sigma?
- As a Technical Support Engineer at Sigma, you will work directly with customers and the pre-sales team to diagnose and resolve complex technical issues. The role involves building trust with customers and ensuring timely issue resolution, contributing to a first-class user experience.
- How does Sigma foster collaboration among its technical teams?
- Sigma encourages strong collaboration between technical teams. You will work closely with backend, frontend, devops, design, product, and go-to-market teams to create a seamless experience for users and to coordinate issue triaging, diagnosis, and resolution.
- What are the advantages of working for Sigma, a rapidly growing company?
- Sigma is rapidly growing, having announced $200M in Series D financing. Joining Sigma offers the opportunity to be part of an award-winning customer service team, contribute to innovative AI apps and analytics platform development, and benefit from a supportive work environment with competitive benefits like equity and flexible time off.
- What experience is highly desirable for this Technical Support Engineer position at Sigma?
- Highly desirable experiences for this role include supporting a cloud service in production, working with data warehousing platforms like Snowflake, Redshift, or BigQuery, knowledge of cloud providers such as GCP or AWS, and prior experience in a startup environment. These experiences will help you quickly adapt to Sigma's platform and customer needs.
- How does Sigma use AI in its hiring process for roles like Technical Support Engineer?
- Sigma utilizes artificial intelligence tools to assist in candidate screening and assessment for roles like the Technical Support Engineer. These AI tools are designed to complement human decision-making throughout the hiring process, ensuring a comprehensive evaluation of candidates.
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