Claims Training Manager (Hybrid)
Selective Insurance · Charlotte, NC
- On site
- Full-time
- $168,000 / year
- Charlotte, NC
Job highlights
- Lead claims training strategy and development.
- Improve performance and operational efficiency.
- Partner with executives on major initiatives.
- Manage change for new systems and processes.
- Oversee budget and resource allocation.
About the role
About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Provides strategic leadership and direction for the enterprise learning and change management function. This position shapes and executes the long term vision for training, capability development, and organizational transformation to ensure alignment with corporate and claims department strategic objectives. The role oversees the design, delivery, and optimization of training programs and change initiatives that improve performance, operational efficiency, and employee readiness across all business units. The Manager influences cross functional decision making, partners closely with executives and department heads, and ensures adherence to regulatory and organizational standards while leading the organization through process, technology, and cultural change.
Responsibilities
- Set the strategic vision for the Selective Claims Department’s employee technical development program, defining required capabilities, performance expectations, and enterprise‑level key performance indicators (KPIs) aligned with operational and organizational goals.
- Lead comprehensive assessments of departmental skills, processes, and performance, engaging with business leaders and leveraging data insights to identify capability gaps and transformation opportunities.
- Oversee the design of enterprise learning curricula, ensuring they integrate job‑specific skills, process improvement methodologies, and strategic business priorities.
- Determine and champion the most effective enterprise‑wide learning methods, selecting and implementing training approaches that maximize organizational adoption and performance.
- Serve as a strategic partner to Product teams and executive leadership, embedding training and change management into major initiatives and project roadmaps.
- Lead the organizational rollout of training programs, including phased implementation, pilot testing, and iterative improvement based on feedback and performance metrics.
- Ensure sustainable learning adoption by directing the development of tools, resources, and reinforcement strategies that support employees and leaders through operational changes.
- Provide budgetary leadership, overseeing departmental financial planning, resource allocation, and ongoing cost stewardship.
- Partner at the enterprise level across all major claims functions—including Product, WC, GL, Auto, Property, E&S, Bond, and QA—to assess organizational technical needs, drive alignment, and prioritize training solutions that support enterprise capability growth.
- Lead organization‑wide change management strategy, developing and executing structured approaches that enable successful adoption of new systems, processes, and organizational structures.
- Must be able to drive an automobile for business travel. Car travel represents approximately 40% of employee's time and requires a valid driver's license.
Qualifications
Knowledge and Requirements
- Exceptional knowledge of MS Office Suite, specifically, Microsoft Word, Excel and PowerPoint.
- Understands capabilities of online learning tools, including authoring tools, Learning Management System, and web-conferencing.
- Understands the ADDIE model as it relates to instructional design.
- Strong consulting skills to identify learning needs and solutions.
- Strong business acumen and communication (verbal and written) skills.
- Flexible and adaptable with strong follow-through skills.
- Detail-oriented with strong organization skills and the ability to prioritize.
- Demonstrated capability to lead through ambiguity, make independent decisions, and establish standards, procedures, and best practices for the learning organization.
- Demonstrated success in leading enterprise training programs, instructional design, or organizational learning initiatives.
- Proven expertise in change management, including leading adoption of new processes, technologies, or organizational structures.
- Experience contributing to strategic planning, operational efficiency initiatives, or organizational transformation programs.
- Exceptional verbal and written communication skills, including the ability to clearly convey complex concepts.
- Must have a valid state-issued driver’s license in good standing.
- Must have the ability to travel.
Education And Experience
- College degree or equivalent combination of education and experience preferred.
- 10+ years of teaching or training experience.
- Preferred experience: 10+ years of experience in insurance, P&C claims operations
- Supervisory experience preferred
- IBSTPI or other recognized training certification
Total Rewards
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay Range
USD $130,000.00 - USD $168,000.00 /Yr.
Additional Information
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
For Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Key skills/competency
- Strategic Vision
- Learning and Development
- Change Management
- Instructional Design
- Performance Improvement
- Organizational Transformation
- Claims Operations
- Leadership
- Budget Management
- Cross-functional Collaboration
Skills & topics
- Claims Training Manager
- Training Strategy
- Learning and Development
- Change Management
- Instructional Design
- Organizational Development
- Insurance Claims
- Talent Development
- Performance Management
- Leadership Development
- P&C Insurance
- MS Office
- LMS
- ADDIE Model
- Hybrid Work
How to get hired
- Research Selective Insurance: Understand their 'Be Uniquely You' culture, history, and awards.
- Tailor your resume: Highlight your experience in enterprise training, change management, and P&C claims.
- Showcase leadership skills: Emphasize your ability to set vision and drive transformation.
- Prepare for interviews: Be ready to discuss your experience with instructional design, ADDIE, and leading through ambiguity.
- Address travel requirement: Confirm your willingness and ability to travel up to 40% of the time.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Claims Training Manager role at Selective Insurance?
- The primary focus is to provide strategic leadership for the enterprise learning and change management function within the Claims Department. This involves shaping and executing the long-term vision for training, capability development, and organizational transformation to align with corporate and claims objectives.
- What kind of experience is preferred for the Claims Training Manager position at Selective Insurance?
- Preferred experience includes over 10 years in the insurance industry, specifically in P&C claims operations, along with supervisory experience. A college degree or equivalent experience is also preferred, alongside a strong understanding of instructional design models like ADDIE.
- What are the key responsibilities of a Claims Training Manager at Selective Insurance?
- Key responsibilities include setting the strategic vision for employee technical development, assessing skills and performance gaps, overseeing curriculum design, determining learning methods, partnering with executives, leading program rollouts, and developing change management strategies.
- Does the Claims Training Manager role at Selective Insurance require travel?
- Yes, the role requires the ability to drive an automobile for business travel, representing approximately 40% of the employee's time. A valid driver's license is mandatory.
- What technology skills are needed for the Claims Training Manager role at Selective Insurance?
- Exceptional knowledge of MS Office Suite (Word, Excel, PowerPoint) is required. Additionally, understanding online learning tools, authoring tools, Learning Management Systems (LMS), and web-conferencing platforms is essential.
- How does Selective Insurance approach diversity and inclusion in hiring for the Claims Training Manager role?
- Selective is committed to a culture that celebrates diverse talent and unique perspectives. They aim to build a highly engaged team through diversity, equity, and inclusion, valuing every individual's opinions and experiences.
- What is the expected salary range for the Claims Training Manager position at Selective Insurance?
- The estimated annual salary range for this position is between $130,000.00 and $168,000.00, with the actual salary depending on factors like geographic location, experience, and qualifications.