
Staff Full Stack Engineer (ServiceNow)
Robots & Pencils · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Job highlights
- Lead complex enterprise integration platforms.
- Design and deliver full-stack applications.
- Integrate ServiceNow and SharePoint with AWS.
- Mentor junior engineers and define standards.
- Shape AI system integration for real-world impact.
About the role
About Robots & Pencils
Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We’re all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there. We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.Position Overview
We’re looking for a Staff Full Stack Engineer to lead the design and delivery of complex, enterprise integration platforms. This role is ideal for an experienced engineer who can own end-to-end architecture across data pipelines, enterprise system integrations, and cloud infrastructure while delivering polished full-stack applications on top. In this role, you will work as a key technical contributor on a cross-functional team, defining standards and best practices, building scalable systems, and solving complex integration challenges. You’ll connect enterprise platforms like ServiceNow and SharePoint to modern AWS-backed data pipelines, define the full-stack architecture that surfaces that data to end users, and mentor more junior engineers. You’ll collaborate closely with senior engineers and leadership, and deliver high-quality work where reliability, performance, and scalability are critical.Why This Role Matters
At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate. Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. You’ll be the engineer who makes sprawling enterprise data actually usable, connecting ServiceNow workflows, SharePoint content, and AWS data infrastructure into systems that deliver real business value. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on.What You’ll Do
Craft & Delivery
- Define front-end architecture and technical strategy, designing scalable platforms and leading complex UI systems development (e.g., React, Angular, Next.js, TypeScript)
- Define front-end standards and best practices, and contribute to shared design systems
- Lead back-end development and API architecture in Python and Node.js, integrating enterprise platforms and third-party systems
- Design and implement integrations with ServiceNow and SharePoint, including REST/SOAP APIs, webhooks, custom connectors, and event-driven workflows
- Build and maintain data pipelines on AWS that ingest, transform, and serve data from enterprise sources at scale
- Architect and operate AWS infrastructure supporting pipeline and application workloads (e.g., Lambda, S3, Glue, Step Functions, RDS, DynamoDB, EventBridge)
- Design efficient database schemas and optimize performance across relational and NoSQL systems
- Drive backend performance, scalability, and reliability, and own implementation of security best practices including authentication and authorization
- Lead monitoring, observability, and reliability practices across production systems
- Lead the design and integration of AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns
- Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace
Collaboration & Communication
- Collaborate closely with cross-functional teams to align technical decisions with product and business goals
- Communicate complex technical tradeoffs and architectural decisions clearly across engineering and non-engineering stakeholders
- Lead code reviews and design discussions, raising the quality bar for the team
Leadership & Influence
- Establish front-end and full-stack engineering standards that lift quality and consistency across the team
- Mentor junior and mid-level engineers, helping them grow their craft, confidence, and impact
- Make architectural decisions with thoughtful consideration of tradeoffs and long-term implications
What You’ll Bring
- 7+ years of professional software engineering experience, with experience leading complex full-stack initiatives
- Deep proficiency in React or Angular with strong JavaScript and TypeScript skills (e.g., React, Angular, Next.js)
- Strong experience with state management
- Strong command of modern CSS frameworks and build tooling
- Strong back-end development and API architecture experience in Python and Node.js
- Hands-on experience integrating with ServiceNow, including REST APIs, Flow Designer, custom applications, or scripted integrations
- Hands-on experience integrating with SharePoint, including Microsoft Graph API, site/list data, and document management workflows
- Strong experience designing and operating data pipelines on AWS (e.g., Glue, Step Functions, Lambda, S3, EventBridge, Kinesis)
- Deep expertise with AWS infrastructure and cloud-native architecture patterns
- Strong testing practices across unit, integration, and UI testing
- Deep expertise in relational and NoSQL databases, caching, and query optimization
- Strong experience with microservices architecture, event-driven systems, and message queues
- Strong experience with CI/CD pipelines and container orchestration
- Strong experience integrating AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns
- Comfort working closely with design tools and partners to ship polished, accessible UI (e.g., Figma)
- Demonstrated leadership and technical mentoring experience across a team or organization
- Strong stakeholder communication skills, with the ability to translate technical depth across audiences
- Demonstrable, day-to-day usage and expert knowledge of AI-forward tools such as Claude and Cursor
- Excellent problem-solving skills and the ability to navigate highly ambiguous technical and business challenges with sound judgment
Key skills/competency
- Staff Full Stack Engineer
- AWS Data Pipelines
- ServiceNow Integration
- SharePoint Integration
- Full-Stack Architecture
- React/Angular Development
- Python/Node.js Back-end
- AI Services Integration
- Cloud Infrastructure Management
- Enterprise System Integration
Skills & topics
- Staff Full Stack Engineer
- AWS
- ServiceNow
- SharePoint
- Full Stack Development
- AI Integration
- Data Pipelines
- Enterprise Integration
- Software Engineering
- Cloud Engineering
- React
- Angular
- Node.js
- Python
- Leadership
- Mentoring
How to get hired
- Tailor your resume: Highlight your 7+ years of full-stack experience, AWS data pipeline, and ServiceNow/SharePoint integration skills. Quantify achievements in leading complex initiatives.
- Showcase AI proficiency: Emphasize your experience with AI services integration and daily use of AI tools like Claude or Cursor.
- Demonstrate leadership: Detail your experience mentoring engineers and establishing engineering standards.
- Prepare for technical deep dives: Be ready to discuss your architectural decisions, AWS infrastructure, and full-stack development strategies.
- Understand the culture: Research Robots & Pencils' AI-forward approach, focus on shipping production-ready AI, and collaborative environment.
Technical preparation
Master AWS services for data and infrastructure.,Deepen expertise in React/Angular and Node.js/Python.,Practice designing and integrating enterprise systems.,Familiarize with AI/LLM integration patterns.
Behavioral questions
Describe a complex integration challenge you led.,How do you mentor junior engineers effectively?,Explain a difficult architectural trade-off you made.,How do you ensure reliability and scalability?
Frequently asked questions
- What is the primary focus of the Staff Full Stack Engineer role at Robots & Pencils?
- The Staff Full Stack Engineer at Robots & Pencils will lead the design and delivery of complex enterprise integration platforms, connecting systems like ServiceNow and SharePoint to AWS data pipelines and delivering full-stack applications. You will also mentor junior engineers and define technical standards.
- What are the key technical skills required for this Staff Full Stack Engineer position?
- Key technical skills include 7+ years of full-stack experience, proficiency in React/Angular, JavaScript/TypeScript, Python/Node.js, strong AWS data pipeline and infrastructure knowledge, and hands-on experience integrating with ServiceNow and SharePoint.
- Does Robots & Pencils require specific experience with AI tools for this role?
- Yes, an AI-forward mindset is crucial. The role requires experience integrating AI services into full-stack systems and demonstrable, day-to-day usage of AI tools like Claude and Cursor is highly valued.
- What is the expected impact of a Staff Full Stack Engineer at Robots & Pencils?
- As a Staff Full Stack Engineer, you'll directly shape how AI systems integrate into enterprise operations, make sprawling enterprise data usable, and ensure products create measurable impact for clients and their users. You'll be instrumental in shipping production-ready AI rapidly.
- What kind of leadership experience is Robots & Pencils looking for in a Staff Full Stack Engineer?
- Robots & Pencils seeks demonstrated leadership and technical mentoring experience, with the ability to establish engineering standards and guide junior and mid-level engineers. You should also be comfortable making architectural decisions with consideration for tradeoffs.
- How does Robots & Pencils approach AI development and client delivery?
- Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers, integrating them into enterprise operations for measurable results. They focus on getting AI into production fast, often shipping production-ready AI in 30 to 45 days, combining engineering with creativity.
- What are the typical work arrangements at Robots & Pencils for engineering roles?
- While the description doesn't explicitly state the work arrangement for this specific role, Robots & Pencils has delivery centers in multiple locations, suggesting a potential for hybrid or on-site work. It's best to clarify this during the application process.