Senior Account Manager (IC)
PNC · United States
- Hybrid
- Full-time
- United States
Job highlights
- Manage Treasury Management client relationships.
- Handle client requests end-to-end.
- Resolve escalations and complex issues.
- Proactively anticipate client needs.
- Partner internally for client outcomes.
About the role
Senior Account Manager Treasury Management
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Account Manager (IC) within PNC's Treasury Management organization. This is a remote position.
Position Overview
- Independent role managing Treasury Management client relationships and complex servicing needs.
- Owns client requests end-to-end with minimal oversight.
- Handles escalations and high-impact situations confidently.
- Acts proactively to anticipate needs and drive solutions.
- Partners cross-functionally (TMOs, RMs, internal teams) to deliver outcomes.
Key Strengths
- Client focus & relationship building.
- Ownership & accountability.
- Clear, proactive communication.
- Strong problem-solving & critical thinking.
- Treasury Management experience strongly preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Profile
- Experienced, non-entry level professional.
- Proven success managing complex clients independently.
- Demonstrates autonomy, influence, and proactive service delivery.
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description Details
- Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship.
- Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
- Manages processes outlined in the contract and resolves challenges/issues.
- Handles higher volume, higher visibility and more complex clients.
- Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
- Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
- Serves as an escalation point and training resource to junior staff.
- Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
- Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
- Analyzes, assesses and documents client requirements.
- Forecasts and tracks key account metrics.
- Proactively identifies customization needs, and works with service partners to decision/implement.
- Independently manages processes outlined in the contract and independently partners to resolve challenges regarding implementation and production issues.
- Serves as an escalation point for high severity requests or issues.
- Identifies the best solution to maintain a positive client relationship.
PNC Employee Expectations
- Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
- Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Preferred Skills
- Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations
Competencies
- Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process
Education
- Bachelors
Certifications
- No Required Certification(s)
Licenses
- No Required License(s)
Pay Transparency
Base Salary: $0.00 – $0.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 06/02/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say
Skills & topics
- Senior Account Manager
- Treasury Management
- Client Relationship Management
- Account Management
- Financial Services
- Client Services
- Escalation Management
- Relationship Building
- Negotiation
- Remote Work
How to get hired
- Tailor your resume: Highlight experience in Treasury Management, account management, and relationship building relevant to PNC's needs.
- Address key competencies: Emphasize skills like problem-solving, critical thinking, and proactive communication in your application.
- Showcase client focus: Provide examples of how you've successfully managed complex clients and driven positive outcomes.
- Prepare for interviews: Be ready to discuss your experience with contract negotiation and handling high-impact client situations.
- Research PNC's culture: Understand their commitment to customer focus and risk management.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career progression for a Senior Account Manager at PNC?
- While specific career paths can vary, a Senior Account Manager at PNC often progresses into leadership roles within Treasury Management or related client-facing divisions. Opportunities may include managing larger client portfolios, leading teams, or specializing in specific industry verticals. Your advancement will depend on performance, continued skill development, and available opportunities within the organization.
- What are the core responsibilities of a Senior Account Manager (IC) at PNC?
- As a Senior Account Manager (IC) at PNC, your core responsibilities include independently managing Treasury Management client relationships, handling complex servicing needs end-to-end, resolving escalations, and proactively anticipating client needs. You will also partner with internal teams to ensure successful client outcomes and maintain long-lasting relationships.
- Is Treasury Management experience required for this Senior Account Manager role at PNC?
- While not strictly mandatory, Treasury Management experience is strongly preferred for this Senior Account Manager position. Demonstrating this experience will significantly enhance your candidacy, as it aligns with the specialized nature of the clients and services managed in this role.
- What does 'Independent role managing Treasury Management client relationships' mean for this position?
- This means you are expected to manage your client portfolio with a high degree of autonomy. You'll be responsible for all aspects of client relationships, from daily service to strategic development, with minimal direct supervision. It highlights the need for self-motivation, strong decision-making skills, and proactive problem-solving abilities.
- How does PNC support remote employees in this Senior Account Manager role?
- PNC supports remote employees by allowing work from approved geographic locations, provided the workspace is quiet, secure, and confidential. While primarily remote, occasional in-office participation may be required. PNC also offers a comprehensive benefits package and resources to support employees.
- What kind of training and support can I expect as a Senior Account Manager at PNC?
- You will serve as an escalation point and training resource for junior staff, indicating a strong internal knowledge-sharing culture. While the role emphasizes independent management, PNC provides a comprehensive benefits package and fosters a supportive workplace culture, suggesting resources are available for professional development and problem resolution.
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