Product Operations Engineer
Pansophic Learning · United States
- Hybrid
- Full-time
- $105,000 / year
- United States
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Job highlights
- Design, code, and test learning system software solutions.
- Administer Canvas, third-party apps, and SIS globally.
- Support and troubleshoot educational systems worldwide.
- Integrate internal and external applications effectively.
- Collaborate with development teams on improvements.
About the role
Product Operations Engineer Pansophic Learning
Pansophic Learning is seeking a Product Operations Engineer to design, code, and test software solutions for learning systems. This role is crucial for delivering and supporting high-quality products in a timely manner, supporting the global expansion of our schools by administering Canvas, integrated third-party applications, and Student Information Systems (SIS). We are looking for a collaborative and reliable individual who is motivated to work with an energetic, high-performing team to build a leading education company.
Key Responsibilities
- Oversee the implementation, support, and troubleshooting of systems within our educational environment, including online, brick-and-mortar, and international schools (100+ schools).
- Utilize strong technical skills in data analysis, complex configurations, and integrations with both internal and external applications.
- Collaborate with Software Development Managers and Software Engineers to provide suggestions and solutions for current and future development improvements.
- Design, implement, and test software solutions for K-12 schools’ learning environments.
- Design, implement, and test RESTful web services using NodeJS, Google Apps Script, and Postman.
- Work with various Amazon Web Services (AWS) to build, host, and maintain application environments.
- Adhere to best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications.
- Analyze and resolve technical and application problems, including production issues and code deployment activities.
- Contribute to user interface design and development.
- Set up and administer systems (SIS, LMS, third-party integrations) for existing and new schools.
- Work closely with enrollment and development teams to map data into the learning ecosystem.
- Coordinate day-to-day operations of systems, addressing system anomalies, diagnosing issues, and ensuring timely resolution.
- Perform routine maintenance and application updates on servers/instances.
- Coordinate with vendors on maintenance impacts and communicate updates to impacted parties.
- Collaborate with various departments/teams on projects, data requests, automation, and custom reports.
- Create and maintain documentation and provide training to the corporate team.
- Support systems during school year-end activities and annual rollovers.
Qualifications
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or equivalent.
- Experience administering complex systems/integrations such as Canvas LMS, SIS, or Clever Integrations.
- Strong technical aptitude for learning new systems, processes, and backend reporting.
- Experience developing open standards-based solutions: web services, web applications, and modern user interfaces.
- Demonstrable experience implementing features across a software development team and environment.
- Ability to be a self-starter and work in a fast-paced environment, solving challenging problems in automating manual tasks.
- Exceptional oral and written communication skills.
- Understanding of relational databases and proficiency with SQL.
- Experience with message queue technology and design patterns.
- 3+ years of experience with NodeJS.
- 3+ years of experience with JavaScript.
- Familiarity with Amazon Web Services (AWS) services like S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift.
- Experience with Amazon Web Services API.
- Experience with Git version control.
- Experience with Unix/Linux environments.
- Experience with ticket tracking and resolving support requests.
- Ability to pass federal and state criminal background checks.
Key skills/competency
- Product Operations Engineer
- Software Solutions
- Learning Systems
- System Administration
- Data Analysis
- RESTful Web Services
- NodeJS
- JavaScript
- Amazon Web Services (AWS)
- SQL
Skills & topics
- Product Operations Engineer
- Software Development
- Learning Systems
- System Administration
- Data Analysis
- RESTful Web Services
- NodeJS
- JavaScript
- AWS
- SQL
- Canvas LMS
- SIS
- K-12 Education
- Technical Support
- IT Operations
How to get hired
- Tailor your resume: Highlight experience with Canvas LMS, SIS, NodeJS, JavaScript, and AWS, aligning skills with the Product Operations Engineer role.
- Craft a compelling cover letter: Express your passion for education technology and how your technical skills can support Pansophic Learning's global expansion.
- Prepare for technical assessments: Be ready to demonstrate your proficiency in data analysis, complex configurations, integrations, and coding with NodeJS and JavaScript.
- Showcase problem-solving: During interviews, provide specific examples of how you've resolved technical and application issues, particularly in a fast-paced environment.
- Emphasize collaboration: Highlight your experience working effectively within development teams and with various stakeholders to achieve project goals.
Technical preparation
Practice NodeJS and JavaScript coding challenges.,Build and deploy applications on AWS.,Configure and integrate common LMS/SIS systems.,Write complex SQL queries for data analysis.
Behavioral questions
Describe a complex system integration you managed.,How do you handle production issues under pressure?,Give an example of automating a manual task.,How do you collaborate with cross-functional teams?
Frequently asked questions
- What are the key technical skills required for the Product Operations Engineer role at Pansophic Learning?
- The Product Operations Engineer role at Pansophic Learning requires strong technical skills in data analysis, complex configurations, and integrations with both internal and external applications. Proficiency with NodeJS, JavaScript, SQL, Git, and experience with Amazon Web Services (AWS) are essential. Experience administering systems like Canvas LMS, SIS, and third-party integrations is also critical.
- Is this Product Operations Engineer position remote or on-site?
- The job description states that applicants in California, Colorado, and New York are not eligible for this position, suggesting it is not a fully remote role open to all locations. While the exact work arrangement isn't specified, the exclusion of specific states implies a need for the candidate to be located elsewhere, potentially for hybrid or on-site work. It's best to clarify the work arrangement with the hiring manager.
- What is the expected salary range for a Product Operations Engineer at Pansophic Learning?
- The annual starting salary for the Product Operations Engineer position at Pansophic Learning is between $95,000 and $105,000. The exact salary within this range will depend on factors such as geography, skills, education, and experience.
- What is the educational requirement for the Product Operations Engineer position?
- A Bachelor's degree in Computer Science, Electrical or Electronics Engineering, Information Systems, Systems Engineering, or an equivalent degree is required for the Product Operations Engineer position at Pansophic Learning.
- What kind of experience is needed to be considered for the Product Operations Engineer role?
- Pansophic Learning is looking for candidates with at least 3 years of experience with NodeJS and JavaScript, experience administering complex systems like Canvas LMS or SIS, and demonstrable experience implementing features across software development teams. Understanding of relational databases, SQL, message queue technology, and AWS services is also important.