CMS Specialist
Open Bank · Los Angeles, CA
- On site
- Full-time
- $65,000 / year
- Los Angeles, CA
Job highlights
- Support clients with banking products and systems.
- Process daily transactions and monitor for fraud.
- Ensure compliance and mitigate operational risks.
- Provide excellent client service and support.
- Assist in training branch staff on systems.
About the role
About Open Bank
At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer a competitive compensation and benefits package to recruit, retain, and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More.
Job Title: CMS Specialist
Department: Cash Management Systems (CMS)
We are looking for a CMS Specialist to join our CMS team at Open Bank! The Cash Management System (CMS) Specialist will assist the CMS Administrator in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction.
Key Responsibilities
- Support internal and external clients with CMS products, consumer/business deposit products, and online/mobile banking products.
- Maintain sufficient knowledge of Bank operations and CMS and deposit products including but not limited to Online Banking, Mobile Banking, ACH Origination, eWire, Remote Deposit Capture, Cash Vault Services, Positive Pay (ACH & Check), Bill Pay, External Transfer, Small Business Zelle, and other services.
- Understand the risk associated with all the CMS products and services to ensure risks are identified and mitigated.
- Daily processing of eWires, ACH, merchant capture activities, as deemed necessary to daily department operations and report for fraud or suspicious activity.
- Perform daily reviews of reports, maintain and update necessary logs, conduct callback, and detect and report unusual or suspicious activity.
- Answer calls timely and reinforce superior client service through his/her own example along with appropriate follow-through to ensure a high level of customer service and retention of clients.
- Maintain current compliance requirements and assist in training branch staff.
- Handle inquiries and support requests while ensuring customer service quality.
Requirements/Qualifications
- Bachelor’s degree in a related field or equivalent experience.
- Minimum one year of experience in banking preferred.
- General knowledge of operations regulations, banking laws, and accounting practices.
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Employee Benefits & Perks
- Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
- Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
- Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
- 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
- Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
- Employee Assistance Program (EAP): The EAP offers counseling sessions, online resources, and legal and financial guidance for employees and their family.
- Company Paid Lunch: Open Bank provides company paid lunch twice a week.
To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#
Key skills/competency
- CMS Specialist
- Cash Management Systems
- Banking Operations
- Client Support
- Compliance
- Risk Management
- ACH Origination
- Remote Deposit Capture
- Online Banking
- Mobile Banking
Skills & topics
- CMS Specialist
- Cash Management Systems
- Banking
- Client Support
- Operations
- Compliance
- ACH
- eWire
- Remote Deposit Capture
- Online Banking
- Mobile Banking
- Financial Services
- Risk Management
- Customer Service
- Bank Operations
How to get hired
- Tailor your resume: Highlight your banking operations and CMS experience.
- Showcase client service skills: Emphasize your ability to communicate effectively.
- Understand banking regulations: Demonstrate knowledge of compliance and risk.
- Prepare for behavioral questions: Reflect on situations involving client support and problem-solving.
- Visit careers page: Explore current openings at Open Bank.
Technical preparation
Familiarize yourself with CMS products.,Review banking regulations and compliance.,Understand transaction processing workflows.,Practice reporting suspicious activity.
Behavioral questions
Describe a time you handled a difficult client.,How do you prioritize competing tasks?,Explain a complex banking product simply.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the main responsibilities of a CMS Specialist at Open Bank?
- The CMS Specialist at Open Bank supports clients with CMS and deposit products, processes daily transactions like eWires and ACH, monitors for suspicious activity, ensures compliance, and provides excellent customer service.
- What experience is preferred for the CMS Specialist role at Open Bank?
- While a Bachelor's degree is preferred, equivalent experience is accepted. A minimum of one year of experience in banking, particularly with Cash Management Systems, is preferred for this role at Open Bank.
- What kind of benefits does Open Bank offer its employees?
- Open Bank offers comprehensive benefits including Medical, Dental, Vision insurance, Life/AD&D/LTD insurance (fully paid by the company), FSA, a 401(k) with company match, Paid Time Off (PTO), and an Employee Assistance Program (EAP). They also provide company-paid lunch twice a week.
- How does Open Bank foster a team environment?
- Open Bank emphasizes a team-oriented culture with the motto 'Together Everyone Achieves More.' They celebrate innovation, diversity, teamwork, excellence, and integrity.
- What technical skills are important for a CMS Specialist at Open Bank?
- Key technical skills include knowledge of CMS products such as Online Banking, Mobile Banking, ACH Origination, eWire, and Remote Deposit Capture. Understanding of banking regulations and operational risks is also crucial.
- How can I apply for the CMS Specialist position at Open Bank?
- You can apply for the CMS Specialist position and view other openings by visiting the Open Bank Careers Page at https://myopenbank.com/about/#.
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