Channel Sales Operations Manager
NinjaOne · Greater Tampa Bay Area
- On site
- Full-time
- $110,000 / year
- Greater Tampa Bay Area
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Subject: Interested in the Channel Sales Operations Manager role at NinjaOne
Hi Alex — I came across the Channel Sales Operations Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and NinjaOne stood out because…
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Job highlights
- Manage channel partner operational infrastructure.
- Optimize quote-to-cash processes and workflows.
- Ensure data integrity and reporting for partners.
- Collaborate across sales, finance, and legal teams.
- Drive global partner revenue growth through operations.
About the role
About the Role
NinjaOne’s partner ecosystem is a significant driver of global growth, particularly across MSP, SMB, Mid-Market, and Enterprise segments. As we scale, we need a Channel Operations Manager to bring structure, speed, and scalability to the operational infrastructure supporting our partner ecosystem. You will own the operational systems for all partner motions, focusing on end-to-end processes from quote-to-cash. This includes partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You will collaborate closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to ensure the smooth and consistent operation of our partner motion. This is a critical builder role at the heart of accelerating channel revenue.
What You’ll Be Doing
Process Optimization & Scale
- Standardize partner workflows globally (Americas, EMEA, APAC).
- Identify bottlenecks and implement process improvements.
- Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce.
- Identify operational bottlenecks and recommend improvements.
Partner Data & Reporting
- Support the maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce.
- Support dashboards and reporting for partner pipeline, bookings, and performance.
- Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules).
Cross-functional Workstreams
- Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions.
- Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows.
- Review and process incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review.
- Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle.
- Other duties as needed.
About You
- 2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS.
- Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.
- Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows).
- Excellent communication and cross-functional collaboration skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems).
- Problem-solver mindset and drive for operational excellence: anticipate issues and implement preventive systems.
- Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance, discounting rules, and margin optimization.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
- Collaborative, kind, and curious community.
- Hybrid remote work flexibility.
- Comprehensive benefits package (medical, dental, vision).
- 401(k) plan for financial future.
- Unlimited PTO for work-life balance.
- Opportunities for growth and advancement.
Additional Information:
- This position is NOT eligible for Visa sponsorship.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Key skills/competency
- Channel Operations
- Sales Operations
- Salesforce
- Process Optimization
- Data Governance
- Quote-to-Cash
- Cross-functional Collaboration
- RFP Management
- Partner Enablement
- SaaS GTM
Skills & topics
- Channel Sales
- Sales Operations
- Manager
- Operations Management
- SaaS
- Salesforce
- Quote-to-Cash
- Partner Operations
- Process Optimization
- B2B Sales
How to get hired
- Tailor your resume: Highlight your 2-3+ years in Channel Operations, Sales Ops, or Deal Desk roles, emphasizing B2B SaaS and specific channel motions (MSP, VAR, etc.).
- Showcase Salesforce skills: Detail your proficiency in Salesforce, including partner tagging, quoting, and custom workflows.
- Demonstrate problem-solving: Use examples of how you've optimized processes, improved data governance, and collaborated cross-functionally.
- Prepare for hybrid work: Be ready to discuss your experience in a hybrid environment and your understanding of the Austin or Tampa locations.
- Understand NinjaOne's mission: Research their Unified IT Operations Platform and their focus on customer success to align your answers with their values.
Technical preparation
Behavioral questions
Frequently asked questions
- What does a Channel Sales Operations Manager do at NinjaOne?
- A Channel Sales Operations Manager at NinjaOne owns the operational infrastructure supporting the partner ecosystem. This involves optimizing quote-to-cash processes, managing partner data, improving workflows, and collaborating with various internal teams to drive channel revenue growth.
- What are the primary responsibilities of the Channel Sales Operations Manager role?
- Key responsibilities include standardizing global partner workflows, identifying and implementing process improvements, managing partner data and reporting in Salesforce, and coordinating cross-functional efforts with Sales, Finance, Legal, and Sales Systems teams to ensure smooth execution of partner motions.
- What qualifications are essential for the Channel Sales Operations Manager position?
- Essential qualifications include 2-3+ years of experience in Channel Operations or similar roles within B2B SaaS, strong Salesforce proficiency, experience supporting various channel partner types, excellent communication skills, and a problem-solver mindset focused on operational excellence.
- What is the work arrangement for this Channel Sales Operations Manager role?
- This is a hybrid role, requiring three days per week in the office on Monday, Tuesday, and Thursday. The available office locations are Austin, TX, or Tampa, FL.
- How does NinjaOne support its employees in this Channel Sales Operations Manager role?
- NinjaOne offers a collaborative environment, hybrid work flexibility, a comprehensive benefits package (medical, dental, vision), a 401(k) plan, unlimited PTO, and opportunities for growth and advancement.
- What kind of experience is considered a bonus for this role?
- Bonus experience includes working with DealHub CPQ, RFP management, partner portals, understanding global channel compliance, and knowledge of discounting rules and margin optimization.
- How can I demonstrate my problem-solving skills for this Channel Sales Operations Manager job?
- When applying or interviewing for the Channel Sales Operations Manager role at NinjaOne, use specific examples from your past roles to illustrate how you've identified operational bottlenecks, implemented preventive systems, and driven process improvements within sales or channel operations.
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