Channel Sales Operations Manager
NinjaOne · Austin, Texas Metropolitan Area
- On site
- Full-time
- $100,000 / year
- Austin, Texas Metropolitan Area
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Subject: Interested in the Channel Sales Operations Manager role at NinjaOne
Hi Alex — I came across the Channel Sales Operations Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and NinjaOne stood out because…
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Job highlights
- Manage channel operations for global partner growth.
- Optimize quote-to-cash processes and systems.
- Ensure data accuracy and reporting for partners.
- Collaborate across sales, finance, and legal teams.
- Drive operational excellence in a hybrid role.
About the role
About the Role
NinjaOne’s partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.
In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You’ll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently.
This is a critical builder role at the heart of how our channel accelerates revenue.
Location - Hybrid in Austin, TX or Tampa, FL (In the office 3 days per week Monday, Tuesday, and Thursday)
What You’ll Be Doing
Process Optimization & Scale
- Standardize partner workflows globally (Americas, EMEA, APAC)
- Identify bottlenecks and implement process improvements
- Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
- Identify operational bottlenecks and recommend improvements
Partner Data & Reporting
- Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce
- Support dashboards and reporting for partner pipeline, bookings, and performance
- Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)
Cross-functional Workstreams
- Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner motions
- Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows
- Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
- Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
- Other duties as needed
About You
- 2–3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
- Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.
- Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows)
- Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
- Problem-solver mindset and drive for operational excellence: you anticipate what’s broken before it breaks and put preventive systems in place
- Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
- We are a collaborative, kind, and curious community.
- We honor your flexibility needs with full-time work that is hybrid remote.
- We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
- We help you prepare for your financial future with our 401(k) plan.
- We prioritize your work-life balance with our unlimited PTO.
- We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid
Key skills/competency
- Channel Operations
- Sales Operations
- Salesforce
- Process Optimization
- Quote-to-Cash
- Partner Management
- Data Governance
- Reporting
- Cross-functional Collaboration
- B2B SaaS
Skills & topics
- Channel Sales
- Sales Operations
- Channel Operations
- Salesforce
- Quote-to-Cash
- Partner Operations
- B2B SaaS
- Process Improvement
- Data Governance
- RFP Management
- Hybrid
- Austin
- Tampa
How to get hired
- Tailor your resume: Highlight 2-3 years of Channel Operations or GTM Ops experience in B2B SaaS. Emphasize Salesforce proficiency, partner ecosystem support (MSP, VAR), and process optimization skills.
- Showcase problem-solving: In your application and interviews, provide examples of how you've identified and fixed operational bottlenecks, especially in quote-to-cash cycles.
- Quantify achievements: Use data to demonstrate the impact of your process improvements on efficiency, scalability, or revenue acceleration for channel partners.
- Prepare for hybrid work: Be ready to discuss your experience and comfort level working in a hybrid model, emphasizing collaboration and communication across distributed teams.
- Understand the business: Research NinjaOne's Unified IT Operations Platform and its impact on customers, and be prepared to discuss how channel operations contribute to their success.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Channel Sales Operations Manager role at NinjaOne?
- The Channel Sales Operations Manager role at NinjaOne is a hybrid position, requiring employees to be in the office three days a week (Monday, Tuesday, and Thursday) in either Austin, TX or Tampa, FL.
- What specific experience is required for the Channel Sales Operations Manager at NinjaOne?
- NinjaOne requires 2-3+ years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles within B2B SaaS. Experience supporting MSP, reseller, VAR, or distributor motions is crucial.
- What Salesforce skills are important for this Channel Sales Operations Manager position?
- Strong Salesforce proficiency is essential, specifically in areas like opportunity structure, quoting, partner tagging, and custom workflows. Experience automating partner workflows within Salesforce is also key.
- How does NinjaOne support employee growth and work-life balance for this role?
- NinjaOne offers opportunities for growth and advancement, medical, dental, and vision insurance, a 401(k) plan, and unlimited PTO to support work-life balance and financial future.
- What are the key responsibilities for the Channel Sales Operations Manager at NinjaOne?
- Key responsibilities include standardizing global partner workflows, identifying and implementing process improvements, managing partner data and reporting, and collaborating with various internal teams to ensure smooth quote-to-cash execution.
- Is visa sponsorship available for the Channel Sales Operations Manager position at NinjaOne?
- No, this position is not eligible for Visa sponsorship.
- What bonus qualifications would make a candidate stand out for the Channel Sales Operations Manager role?
- Bonus qualifications include experience with DealHub CPQ, RFP management, partner portals, and an understanding of global channel compliance, discounting rules, and margin optimization.
- How does this role contribute to NinjaOne's overall business strategy?
- As a critical builder role, the Channel Sales Operations Manager is at the heart of how NinjaOne's channel accelerates revenue, by owning the operational infrastructure that supports the partner ecosystem.