Product Manager, AI
MSL (Global) · New York, NY
- On site
- Full-time
- $80,000 / year
- New York, NY
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Hi Alex — I came across the Product Manager, AI opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and MSL (Global) stood out because…
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Job highlights
- Manage AI agents across the agency.
- Develop governance and operational systems.
- Map AI agents to communications workflows.
- Steward AI knowledge base and documentation.
- Stay updated on external AI landscape.
About the role
About MSL
At MSL, we’re on a mission to make every client more influential and a positive force of influence in the(ir) world. Why? Because we know that influence = impact and the more influential you are, the more impactful you can be. We’re proud to partner with incredible brands, companies and leaders who want to push boundaries and create change – and we’re looking for passionate creators and storytellers who want to do the same. But it’s not just our work (and the awards we win for it) that energizes us, it’s who we are as a team. A team of powerhouse professionals that is driven by three core values: Leading, Learning and Loving. A team that has ranked us a “Best Place to Work” in the industry year over year. If you like what you’ve read so far, please go on for details on the Product Manager role we have open.
Overview
What we’re looking for: A Product Manager focusing on how MSL deploys, governs and scales AI agents across the agency.
What You’ll Do: You’ll work alongside the SVP, AI Enablement Lead & MSL’s Chief Digital & Talent Officers — partnering across pillars and Centers of Excellence to operationalize the systems, governance structures, and knowledge infrastructure that make agentic PR work possible and repeatable. You’ll map intelligent agents to real communications workflows, own how those agents are documented and governed, and help define what it means for a PR agency to operate with AI at its core. If you are OBSESSED with AI and are a curious learner, this role was built for you.
Responsibilities
- Drive and support the product management layer and systems management of MSL’s agentic ecosystem, mapping agents to communications workflows across earned media, creative content, strategy and account management.
- Build and maintain governance frameworks that define how agents are deployed with monitored, updated, and retired -responsible AI in practice – you own the best practice playbook and internal approvals & submissions.
- Steward MSL’s AI knowledge base: prompt libraries, staging files, proper taxonomy and use case documentation, keeping our Ai operating components organized so teams can actually use them and extract value.
- Contribute to enablement and onboarding infrastructure so adoption scales beyond early adopters.
- Stay close to the external AI product landscape, what’s shipping at startups, what’s emerging in agentic frameworks, what’s relevant for communications and happening across the competitive landscape.
Qualifications
- 4+ years in product management, agentic systems, or AI operations-you have deployed, tested and shipped AI solutions.
- Deep familiarity with LLM-based tools including Microsoft Copilot and Anthropic’s Claude.
- You embrace change with scenario planning and have the ability to be calm, flexible and adaptable under pressure.
- Comfortable mapping technology to human workflows - you’ve sat in the room with the operators and translated what the tool does into how people actually work.
Key skills/competency
- Product Management
- AI Operations
- Agentic Systems
- LLM Tools
- Governance Frameworks
- Workflow Mapping
- Prompt Libraries
- Onboarding Infrastructure
- AI Product Landscape
- Communications Workflows
Skills & topics
- Product Manager
- AI
- Artificial Intelligence
- Product Management
- AI Operations
- Agentic Systems
- LLM
- Microsoft Copilot
- Anthropic Claude
- Communications Strategy
- Governance
- Workflow Automation
How to get hired
- Tailor your resume: Highlight AI product management, agentic systems, and AI operations experience.
- Showcase AI expertise: Emphasize experience with LLM tools like Copilot and Claude.
- Demonstrate workflow mapping: Provide examples of translating technology to human workflows.
- Express adaptability: Highlight your ability to embrace change and remain flexible under pressure.
- Apply online: Submit your application through the MSL careers portal.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Product Manager AI role at MSL?
- The primary focus of the Product Manager AI role at MSL is to oversee the deployment, governance, and scaling of AI agents across the agency, ensuring they integrate effectively into communications workflows.
- What are the key responsibilities for the Product Manager AI at MSL?
- Key responsibilities include driving product management for MSL's agentic ecosystem, building governance frameworks for AI deployment, stewarding the AI knowledge base, contributing to adoption infrastructure, and monitoring the external AI product landscape.
- What qualifications are essential for the Product Manager AI position?
- Essential qualifications include 4+ years in product management, agentic systems, or AI operations with deployed AI solutions, deep familiarity with LLM-based tools like Microsoft Copilot and Anthropic's Claude, and the ability to map technology to human workflows.
- What kind of AI tools is MSL looking for familiarity with in this role?
- MSL is looking for deep familiarity with LLM-based tools, specifically mentioning Microsoft Copilot and Anthropic's Claude as examples.
- How does MSL foster inclusivity and belonging within its teams?
- MSL fosters inclusivity and belonging by honoring and celebrating all identities, embracing 'Viva La Différence,' and creating equitable experiences for all talent, supported by robust benefit programs.
- What is the compensation range for the Product Manager AI role?
- The compensation range for this role is $60,800.00 - $93,600.00 annually. The final salary will be determined by the candidate's skills, qualifications, and experience.
- What benefits does MSL offer to its employees?
- MSL offers a comprehensive benefits package including medical, dental, vision, disability, 401K, parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
- How can I request accommodation during the application process for MSL?
- If you require accommodation or assistance with the application or onboarding process, you can contact USMSTACompliance@publicis.com.
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