Shift Supervisor
Mitchells & Butlers PLC · Birmingham, England, United Kingdom
- On site
- Full-time
- £25,000 / year
- Birmingham, England, United Kingdom
Job highlights
- Lead a team in a popular UK pub brand.
- Ensure excellent guest experience and service.
- Provide training and support to team members.
- Maintain high standards of site operations.
- Enjoy flexible shifts and great discounts.
About the role
About the Role
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
As Shift Supervisor at the Drakes Drum, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.
Join us at Sizzling Pub & Grill, one of the UK’s most loved pub brands. From breakfast to the big game and beyond, our team welcome each guest with open arms. So, if you’ve got sizzling skills and want to join our team at the heart of the community, apply today!
What's In It For Me?
- Flexible shifts - to fit around you.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- 20% discount off all of our brands for friends and family.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.
What Will I Be Doing? As Shift Supervisor You'll…
- Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
- Be a shift leader.
- Be a role model for your teams, helping with their training.
- Maintain high standards of cleanliness and safety.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Key skills/competency
- Team Leadership
- Customer Service
- Shift Management
- Training and Development
- Operational Management
- Problem Solving
- Communication Skills
- Food Safety
- Beverage Service
- Guest Relations
Skills & topics
- Shift Supervisor
- Team Lead
- Hospitality
- Pub Management
- Customer Service
- Staff Training
- Site Operations
- Flexible Shifts
- Retail Management
- Food Service
How to get hired
- Simplify your application: Utilize the mobile-friendly, CV-free application process; it only takes 2 minutes to complete.
- Highlight your leadership skills: Emphasize your experience in leading teams, training staff, and maintaining operational standards in your quick application.
- Showcase your hospitality passion: Express your enthusiasm for guest service and community engagement, as detailed in the Sizzling Pub & Grill brand.
- Review company benefits: Be prepared to discuss how the flexible shifts, discounts, and financial tools align with your career goals.
Technical preparation
Familiarize with Sizzling Pub & Grill service standards.,Review basic food hygiene and safety principles.,Understand team leading and delegation basics.,Prepare to discuss customer service scenarios.
Behavioral questions
How do you handle difficult customers?,Describe a time you trained a team member.,How do you maintain high service standards?,How do you motivate a team during busy periods?
Frequently asked questions
- What is the application process for a Shift Supervisor at Mitchells & Butlers?
- Mitchells & Butlers has a simplified, mobile-friendly application process for the Shift Supervisor role that does not require a CV and can be completed in approximately 2 minutes.
- What are the key responsibilities of a Shift Supervisor at Drakes Drum?
- As a Shift Supervisor, you will be responsible for the day-to-day running of the site, acting as a host, serving guests, leading your team, training staff, and maintaining high standards of cleanliness and safety.
- What benefits are offered to a Shift Supervisor at Mitchells & Butlers?
- Benefits include flexible shifts, a 33% discount across all M&B brands, 20% off for friends and family, access to Wagestream for financial management, a pension, 28 days paid holiday, high-street discounts, free shares, and an employee helpline.
- Does Mitchells & Butlers require a CV for the Shift Supervisor position?
- No, Mitchells & Butlers has removed the need for a CV for their application process, making it a quick and easy mobile-friendly form.
- What kind of training and development can I expect as a Shift Supervisor?
- As a Shift Supervisor, you will be a role model for your team and will be involved in helping with their training and development, contributing to their growth within the company.
- Can I apply for the Shift Supervisor role if I don't have a CV?
- Yes, the application process is designed to be CV-free, making it accessible for candidates who may not have a CV readily available.
- What does it mean to be a 'role model' as a Shift Supervisor?
- Being a role model means setting a positive example for the team in all aspects of work, including customer service, teamwork, and adherence to standards, while also actively participating in training and development initiatives.