Product Expert - Portuguese Speaking
Klaviyo · Boston, MA
- On site
- Full-time
- $85,000 / year
- Boston, MA
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Subject: Interested in the Product Expert - Portuguese Speaking role at Klaviyo
Hi Alex — I came across the Product Expert - Portuguese Speaking opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Klaviyo stood out because…
✎ Personalized to your résumé after sign-up.
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
Job highlights
- Provide exceptional customer support for Klaviyo users.
- Resolve technical and non-technical customer issues.
- Develop in-depth knowledge of the Klaviyo platform.
- Utilize AI for smarter workflows and solutions.
- Fluent Portuguese communication skills required.
About the role
About Klaviyo
We’re Klaviyo. We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Product Expert Role Overview
Product Experts (Customer Support Specialists) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How You Will Make a Difference
- Develop an in-depth knowledge of the Klaviyo platform.
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints using established processes.
- Provide support & guidance on non-technical related questions (e.g., marketing, sales, other e-commerce setup questions).
- Communicate thoughtfully and effectively with all Klaviyo customers.
- Document troubleshooting and problem resolution steps.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities.
- Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
- Web works, networking, and software products.
- DNS, IPs and other networking concepts.
- APIs.
- Email marketing platforms and E-Commerce platforms.
- Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- You are fluent in Brazilian Portuguese.
Key skills/competency
- Customer Support
- Product Knowledge
- Communication Skills
- Problem Solving
- Technical Support
- Email Marketing
- E-commerce Platforms
- AI Tools
- Collaboration
- Portuguese Fluency
Skills & topics
- Product Expert
- Customer Support
- Portuguese Speaker
- Klaviyo
- Email Marketing
- E-commerce
- Technical Support
- AI
- Remote
- Customer Success
How to get hired
- Tailor your resume: Highlight Portuguese fluency and customer support experience. Emphasize problem-solving and technical aptitude.
- Showcase AI interest: Detail any AI experimentation or learning, aligning with Klaviyo's focus.
- Demonstrate communication skills: Prepare examples of effective written and verbal communication in challenging situations.
- Understand Klaviyo: Research their platform, values, and customer success stories. Mention the Klaviyo Practitioner Certificate if applicable.
- Prepare for technical questions: Brush up on networking concepts, APIs, and e-commerce platforms.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a Product Expert at Klaviyo in the US?
- The base pay range for this position in US locations is $26.92 - $40.38 USD per hour. Actual compensation will depend on factors like skills, experience, education, and location. Additional compensation may include bonuses, equity, and comprehensive benefits.
- Is this a remote or on-site position at Klaviyo?
- The job description does not explicitly state the work arrangement. However, it mentions a base pay range for US locations, suggesting potential for remote work within the US. It's recommended to clarify the specific work arrangement with the hiring manager during the application process.
- What technical skills are most important for the Product Expert role at Klaviyo?
- Key technical skills include experience with Microsoft Office Suite, G-Suite, Zendesk, and Salesforce. Familiarity with web, networking concepts (DNS, IPs), APIs, email marketing, and e-commerce platforms is also crucial. Experience with the Klaviyo product itself is a plus.
- How important is Portuguese fluency for this Product Expert position?
- Fluency in Brazilian Portuguese is a mandatory requirement for this role, as indicated in the job description. This is essential for providing support to a global customer base.
- Does Klaviyo use AI in its hiring or support processes?
- Yes, Klaviyo is actively integrating AI. They encourage candidates to have experimented with AI tools and are excited to explore new AI workflows. They also mention transforming workflows by putting AI at the center of their operations.
- What is the expected travel for a Product Expert at Klaviyo?
- This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work, team meetings, and industry events. Travel is coordinated in advance.
- What are the benefits of working at Klaviyo?
- Klaviyo offers a comprehensive total compensation package which may include annual cash bonus plans, equity, sign-on payments, and a wide range of health, welfare, and wellbeing benefits. They emphasize empowering creators and fostering a supportive, collaborative environment.
- How does Klaviyo handle bias in its hiring process?
- Klaviyo uses Covey for parts of its hiring and promotional process, and they have published an independent bias audit report covering its use. They are committed to equal opportunity and non-discrimination across various protected characteristics.
Similar roles
Open positions we recommend based on this role.