Tier 1 Engineer, Network Operations Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier 1 Engineer, Network Operations Center based in United States.

As a Tier 1 Engineer within a Network Operations Center, you will play a key role in monitoring and supporting client technology environments during after-hours operations.
You’ll monitor alerts, investigate incidents, and provide first-level troubleshooting across infrastructure, endpoints, networks, and cloud environments.
The role combines structured technical processes with real-time problem solving and service-focused communication.
You’ll work within a tiered support model, collaborating closely with senior technical teams when issues require escalation.
Accurate documentation, consistent ticket management, and clear communication will be essential to maintaining service quality.
This fully remote opportunity also offers ongoing technical training and opportunities to build certifications and advance your IT career.