Technical Support I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support I based in United States.

This role provides technical support for a widely used learning management platform serving educational institutions and their students and faculty.
You will manage customer issues ranging from application functionality and databases to operating systems, networking, performance, and upgrades.
The position combines hands-on troubleshooting with strong customer communication and end-to-end issue ownership.
You’ll work in a 24x7 support environment alongside account managers, engineers, cloud teams, developers, and other specialists.
Success depends on resolving issues within service levels while maintaining a high standard of customer satisfaction.
You’ll also analyze recurring issues, identify trends, and contribute knowledge that improves support for both customers and colleagues.
This is an opportunity to build deep expertise in enterprise SaaS, web technologies, databases, and technical customer support.