Customer Service Projects Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Projects Lead based in Brazil.

This is a remote leadership opportunity focused on technology deployment and continuous improvement across global Order-to-Cash and Customer Service operations.
The role combines project leadership, process expertise, data analysis, and hands-on technology adoption to improve operational efficiency and customer experience.
You will lead initiatives involving platforms such as Palantir, Salesforce Case Management, Email Management, and Five9.
Working across Customer Service, Finance, Accounts Receivable, Commercial, Supply Chain, and IT, you will drive alignment and resolve systemic challenges.
You will translate complex data into actionable insights, dashboards, KPIs, and recommendations for senior leadership.
The position offers significant visibility and autonomy, requiring strong stakeholder influence and the ability to manage global transformation initiatives.
It is an ideal opportunity for a results-oriented professional who enjoys connecting technology, processes, and people to deliver measurable business improvements.