Client Success Manager, Oracle EPM/ERP

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager, Oracle EPM/ERP based in Canada.

This is a senior client-facing role responsible for the success, value, and outcomes of a portfolio of approximately 10 Oracle managed services clients.
You’ll serve as the primary relationship owner, trusted advisor, and escalation point across Oracle EPM and ERP service engagements.
The role combines client success, service delivery governance, Oracle expertise, commercial oversight, and continuous improvement.
You’ll work closely with delivery managers, technical and functional specialists, clients, vendors, and internal account teams to ensure high-quality outcomes.
Success will be measured through client satisfaction, SLA performance, service quality, margin protection, renewals, and opportunities for account growth.
The environment is collaborative and remote, with the opportunity to work across complex enterprise environments and influence how managed services are delivered.
This role is particularly suited to someone who combines strong Oracle functional knowledge with executive communication, commercial judgment, and a genuine client-first mindset.