Correspondence Representative
Internet Brands · Minneapolis, MN
- On site
- Full-time
- $41,600 / year
- Minneapolis, MN
Job highlights
- Handle inbound/outbound calls and correspondence.
- Process disability claims and documentation.
- Obtain medical and vocational records.
- Meet high-volume workload standards.
- Assist clients with program details.
About the role
Correspondence Representative
Premier Disability Services is looking for Correspondence Representatives to join our growing Minneapolis, MN based team!
About Us
Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to a hearing in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully. We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. Join us and be part of one of the largest Social Security Disability Firms in the Nation! Our values of integrity, passion and teamwork are the foundation of who we are and drive our missions to be the trusted advocates of our clients.
Terms
Full-Time. This is an hourly, non-exempt position.
Hours of operation: Monday through Friday 8:00am - 6:00pm CST
Location: Office located in Brooklyn Park, MN
Compensation: The range is $14.00 - $16.00 per hour, with the opportunity to earn a performance-based bonus up to $500 per month.
Responsibilities:
- Provide administrative support for disability case management through completion and submissions of complex documentation, forms, evidence or correspondence necessary to facilitate or complete our representation of a claim.
- Professionally handle a mix of inbound/outbound calls and correspondence to government offices, i.e., Social Security Disability, clients, etc. to obtain and process information on a clients claim or complete forms.
- Obtain medical and vocational documentation via mail, phone and computer software systems.
- Meet a high-volume workload while complying with department standards for daily metric goals and monthly audits regarding quality, production and processing times.
- Read, annotate, and summarize records/information using appropriate terminology, and resolve conflicts within records, preparing written reports of findings and documenting in systems of record.
- Effectively communicating Premier Disability Service program details to clients in a clear and understandable manner.
- Navigating multiple computer windows to access several systems.
What we’re looking for:
Education and Experience:
- 2-years work experience in high volume claims processing/caseload management or customer experience.
- 2 years direct experience working in an office environment or call center.
- Strong verbal and written communication skills
- High school diploma or GED required; two-year associate degree preferred.
- Strong computer knowledge and excellent typing skills at least 50WPM.
- Ability to multitask in a fast-paced environment.
Qualities:
- Independently maintain a high-volume workload while complying with agency standards for quality, production, and processing time.
- Professional demeanor and telephone etiquette with the ability to de-escalate scenarios through conflict resolution skills.
- Commitment to strong attendance.
- Ability to manage multiple priorities and meet departmental turnaround times.
- Demonstrate independent problem solving and decision-making ability.
- Ability to communicate clearly and concisely with clients, managers, and co-workers – both verbally and in written format.
- Must have sharp attention to detail and ability to perform with a high degree of accuracy.
- Strong analytical skills to review documents and reach sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call/correspondence quality, timeliness, and productivity.
- Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
- Work overtime, as needed, to meet daily deadlines.
- Available for 8-hour shifts between 8am to 6pm CST working hours.
- Bilingual in English/Spanish skills a PLUS.
What we offer:
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!
- In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Key skills/competency
- Correspondence Representative
- Claims Processing
- Caseload Management
- Customer Experience
- Administrative Support
- Documentation
- Communication Skills
- Computer Proficiency
- Problem-Solving
- Attention to Detail
Skills & topics
- Correspondence Representative
- Claims Processing
- Caseload Management
- Customer Service
- Administrative Assistant
- Documentation Specialist
- Social Security Disability
- Call Center
- Data Entry
- Office Support
How to get hired
- Tailor your resume: Highlight claims processing, customer service, and communication skills relevant to a Correspondence Representative role.
- Showcase your typing speed: Emphasize your typing proficiency (50+ WPM) and computer navigation abilities.
- Demonstrate attention to detail: Provide examples of your accuracy in handling complex documentation and data.
- Prepare for behavioral questions: Be ready to discuss your conflict resolution, multitasking, and problem-solving skills.
- Express passion for service: Convey your enthusiasm for helping clients navigate the disability process.
Technical preparation
Practice typing at 50+ WPM.,Familiarize yourself with case management software.,Review common disability claim forms.,Practice navigating multiple computer windows.
Behavioral questions
Describe a time you handled a high-volume workload.,How do you de-escalate a difficult customer situation?,Share an example of problem-solving in a fast-paced environment.,How do you ensure accuracy in your work?
Frequently asked questions
- What is the hourly pay for a Correspondence Representative at Premier Disability Services?
- The hourly pay for a Correspondence Representative at Premier Disability Services ranges from $14.00 to $16.00 per hour. Additionally, there is an opportunity to earn a performance-based bonus of up to $500 per month.
- What are the working hours for a Correspondence Representative at Premier Disability Services in Brooklyn Park, MN?
- The working hours for a Correspondence Representative are Monday through Friday, between 8:00 am and 6:00 pm CST. Employees are available for 8-hour shifts within this timeframe. Overtime may be required as needed to meet deadlines.
- What kind of benefits does Premier Disability Services offer to its Correspondence Representatives?
- Premier Disability Services offers a comprehensive benefits package, including Medical, Dental, and Vision insurance, Paid Time Off (PTO), paid holidays, a 401(k) retirement savings plan with a company match, and access to an Employee Assistance Program (EAP). They also offer voluntary benefits such as home, auto, and pet insurance.
- What are the key qualifications for a Correspondence Representative at Premier Disability Services?
- Key qualifications include 2 years of experience in high-volume claims processing or customer experience, 2 years of office or call center experience, strong verbal and written communication skills, computer proficiency with at least 50 WPM typing speed, and the ability to multitask in a fast-paced environment. A high school diploma is required, with an associate degree preferred.
- Does Premier Disability Services offer opportunities for career growth for Correspondence Representatives?
- Yes, Premier Disability Services offers opportunities to grow within the company. They emphasize a culture that supports employee development and advancement.
- Is bilingual English/Spanish a requirement for the Correspondence Representative role at Premier Disability Services?
- Bilingual English/Spanish skills are a plus but not a strict requirement for the Correspondence Representative role. While it can be an advantage, the primary qualifications focus on experience, communication, and technical skills.
- What is the main responsibility of a Correspondence Representative at Premier Disability Services?
- The main responsibility of a Correspondence Representative is to provide administrative support for disability case management by completing and submitting complex documentation, forms, evidence, or correspondence. This includes handling inbound/outbound calls and correspondence with government offices and clients to obtain and process information.
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