Technical Support Engineer - London
GAP Group Limited · London Area, United Kingdom
- On site
- Full-time
- £35,000 / year
- London Area, United Kingdom
Job highlights
- Provide technical support for Survey and Safety equipment.
- Conduct product demonstrations and training sessions.
- Collaborate with sales and management teams.
- Travel required to various company depots.
- Full UK driving license is essential.
About the role
About the role
Our team is the best in the industry – is it time you join us?
Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.
What You'll Be Doing:
- To actively promote and support all products in the Survey and Safety Division and to offer full technical support to the Gap Groups current customer base.
- To work closely with the Survey and Safety Division General Managers to ensure the highest standards of service are met and exceeded.
- To ensure all demonstrations and/or training sessions are conducted in a professional, organized, efficient and informative manner.
- To liaise with the Depot Sales team to ensure all customer visits are coordinated and carried out in a professional manner.
- To assist Regional Managers and Survey and Safety General Managers in their region when requested.
- To provide internal training to all Survey and Safety Depots within your region or where required.
This role will require travel across various Depots within GAP Group.
About You
What We're Looking For:
- Experience working within the Survey sector and strong technical product knowledge
- Drive & Motivation to deliver tangible results
- A full UK driving licence
- A high level of IT literacy – particularly in word and excel and PowerPoint
About Us
About GAP and What We Offer
As a Technical Support Engineer, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual bring.
Key skills/competency
- Technical Support
- Product Knowledge
- Survey Sector Experience
- Customer Service
- Training Delivery
- IT Literacy
- Microsoft Office (Word, Excel, PowerPoint)
- Travel
- Problem Solving
- Communication
Skills & topics
- Technical Support Engineer
- Support Engineer
- Technical Support
- Survey Equipment
- GPS Equipment
- Robotic Equipment
- Construction Equipment
- Utilities Equipment
- Infrastructure Equipment
- Product Support
- Training
- Demonstrations
- IT Literacy
- Microsoft Office
- Travel
- Customer Service
- London Jobs
- GAP Group
How to get hired
- Tailor your resume: Highlight relevant experience in the survey sector and technical product knowledge. Emphasize IT literacy, especially in Word, Excel, and PowerPoint.
- Showcase your motivation: Clearly demonstrate your drive and motivation to deliver tangible results in your application and during interviews.
- Prepare for travel: Confirm your willingness and ability to travel across various depots as required by the role.
- Highlight customer focus: Detail your experience in providing excellent customer service and technical support.
- Demonstrate IT proficiency: Be ready to discuss your advanced skills in Microsoft Office suite.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Technical Support Engineer at GAP Group?
- As a Technical Support Engineer at GAP Group, you will actively promote and support products in the Survey and Safety Division, provide full technical support to customers, conduct product demonstrations and training, liaise with sales teams, and assist regional managers. This role involves travel to various company depots.
- What experience is required for the Technical Support Engineer role at GAP Group?
- The ideal candidate will have experience working within the Survey sector and possess strong technical product knowledge. A high level of IT literacy, particularly in Microsoft Word, Excel, and PowerPoint, is also essential. A full UK driving licence is required.
- Does the Technical Support Engineer role at GAP Group involve travel?
- Yes, this role will require travel across various Depots within GAP Group as part of the responsibilities, including providing internal training and assisting regional teams.
- What kind of training and development does GAP Group offer for a Technical Support Engineer?
- GAP Group is committed to offering real career growth, training, and development from day one. They invest in their employees and provide support for success.
- What are the benefits of working as a Technical Support Engineer at GAP Group?
- GAP Group offers a supportive work environment with benefits such as generous holidays, Life Assurance, and Health & Wellness Support. As an industry leader, they provide opportunities for career advancement and working with top-tier equipment.